Analyst - QA(remote)

Maximus; Annapolis (MD); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote position

Equipment provided

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance in a fully remote role. You will conduct quality audits, analyze data, and support corrective actions to enhance service quality and compliance with contracts.

The position requires a Bachelor's degree in a relevant field and 3+ years of QA or process-improvement experience, with strong analytical and communication skills. Remote work supported with necessary equipment provided.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of experience or equivalent combination.
• Experience conducting audits, quality reviews, and monitoring activities to evaluate compliance.
• Ability to analyze operational data, identify trends and root causes, and recommend actions.
• Experience developing and presenting performance reports to support decisions.
• Ability to develop and monitor corrective action plans and improvements.
• Strong collaboration with cross-functional teams and leadership.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate on developing and updating procedures as changes occur.
• Analyze performance reports and provide solutions to identified issues.
• Develop and analyze routine and ad hoc project performance reports.
• Conduct monitoring activities to support project quality assurance.
• Identify trends in quality program data and implement corrective actions.
• Monitor performance to meet contractual requirements using system applications.
• Produce and update staff knowledge resources and workflows.
• Assist in staff training to meet quality goals.
• Evaluate the effectiveness of quality initiatives and improvements.
• Perform other duties as assigned by management.

Skills

Auditing

Data analysis

Process improvement

Report writing

Stakeholder collaboration

Attention to detail

Time management

Communication skills

Education

Bachelor's degree in relevant field

Job description

The Quality Assurance Specialist is responsible for monitoring, evaluating, and improving operational performance to ensure compliance with quality standards, contractual requirements, and established policies and procedures. This role conducts quality audits, analyzes performance data, identifies trends and opportunities for improvement, and supports the implementation of corrective actions designed to enhance service quality and operational effectiveness.

Working closely with operational leadership, training teams, and support staff, the Quality Assurance Specialist supports the development and maintenance of quality assurance processes, reporting, knowledge management resources, and performance improvement initiatives. This position plays a critical role in ensuring consistent execution of business processes, maintaining quality program goals, and driving continuous improvement through data-driven analysis and quality monitoring activities.

Essential Duties and Responsibilities:

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.

• Collaborate in developing new procedures and update existing procedures when changes occur.

• Analyze reports on operational performance and provide solutions to identified issues.

• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.

• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.

• Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.

• Assist with monitoring performance and meeting contractual requirements using system applications.

• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.

• Assist with staff training for the purpose of achieving and maintaining quality program goals.

• Analyze effectiveness of key initiatives and quality improvement efforts.

• Perform other duties as assigned by management.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

'- Three (3) or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.

• Demonstrated experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with quality standards, policies, procedures, and contractual requirements.

• Strong analytical skills with the ability to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.

• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support operational decision-making and continuous improvement initiatives.

• Proven ability to develop, implement, and monitor corrective action plans to address quality concerns and improve overall program performance.

• Ability to collaborate effectively with cross-functional teams, leadership, trainers, and operational staff to support quality initiatives and process improvements.

• Exceptional attention to detail with the ability to identify discrepancies, procedural gaps, compliance risks, and quality issues while maintaining a high degree of accuracy and consistency.

• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent written and verbal communication skills with the ability to clearly document findings, provide constructive feedback, and communicate recommendations to stakeholders at all levels.

Position is contingent upon contract award

• This is a fully remote role.

• Must be a U.S. citizen.

• Equipment will be provided but must meet the remote position requirement provided below.

• Must have the ability to pass a federal background check.

Remote Position Requirements:

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

• Minimum 5mpbs upload speed.

• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

• Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$59,100

Maximum Salary

$68,000