Analyst,Provider Onboarding

CVSHealth; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

CVS Health is seeking a Provider Onboarding Navigator to oversee and optimize onboarding for new or reactivated providers within the Signify Health network. This concierge-focused role acts as the doorway for providers, coordinating credentialing, training, day-one readiness, and seamless onboarding across regions.

As Signify Health launches in tandem with this team, the Navigator will prioritize and own the provider onboarding process by region and MSA, aligning with capacity and recruitment

Responsibilities

• Establish and maintain onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders
• Serve as the subject matter expert and lead role in provider integration into the organization
• Own applications and onboarding for all providers in assigned region/state/area
• Make critical prioritization decisions for applications and onboarding throughput based on regional needs, licensure timelines, and urgency
• Own a book of business and KPIs related to onboarding performance

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary

The Provider Onboarding Navigator is responsible for the oversight and integration for successful onboarding of new or reactivated providers within the Signify Health provider network.

This is a concierge-focused role that will operate as the “doorway” for providers, a role which will be responsible for driving a best‑in‑class onboarding experience, by facilitating multiple activities in tandem, with the ability to determine and execute prioritization against tasks related to: credentialing support, training, day‑one ready support, and overall ensuring the onboarding process for the provider is seamless, executing with minimal disruption and quality throughput.

As GeoMode launches in tandem with this team, the Navigator will play a critical role in prioritizing and owning the provider onboarding process by region and MSA in alignment with Signify Health capacity and recruitment goals.

Roles and Responsibilities

• Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders
• Responsible subject matter expert and the lead role in the integration of providers into the organization
• Own applications and onboarding for all providers in their assigned region/state/area
• Make critical decisions around prioritization and order of applications and onboarding throughput based on regional needs, state assignments, and licensure type; considering such inputs as average time to complete state licensure, average time to complete plan licensure, and the ability to decipher timing against urgency
• Confidently own a “book of business” and KPIs of