Analyst, P&C Services – Epic Support

PlanIT Group; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PlanIT Group is seeking a qualified Epic specialist to support enterprise workflows and security configurations in the Epic system. The role emphasizes resolving functional and technical issues across modules, with strong emphasis on documentation and communication to both technical and non-technical audiences.

The ideal candidate will demonstrate troubleshooting proficiency, the ability to manage high-volume workloads, and experience using ticketing platforms like ServiceNow to track and

Qualifications

• Working knowledge of Applied Epic workflows, activities, templates, security, and structure access.
• Experience resolving functional or technical issues in Epic or other enterprise systems.
• Strong troubleshooting and problem‑solving skills.
• Effective communication skills with both technical and non‑technical audiences.
• Experience using ServiceNow or similar ticket management platforms.
• High attention to detail and strong documentation habits.
• Ability to prioritize and manage high‑volume workloads.

Skills

Applied Epic workflows

Epic/enterprise issues resolution

Troubleshooting

Communication across audiences

Ticket platforms (ServiceNow)

Attention to detail & documentation

Prioritization & workload management

Tools

Applied Epic

ServiceNow

Job description

USA Right to Hire On-Site Flexibility/Remote: 100%

• Working knowledge of Applied Epic workflows, activities, templates, security, and structure access.
• Experience resolving functional or technical issues in Epic or other enterprise systems.
• Strong troubleshooting and problem ‐ solving skills.
• Effective communication skills with both technical and non ‐ technical audiences.
• Experience using ServiceNow or similar ticket management platforms.
• High attention to detail and strong documentation habits.
• Ability to prioritize and manage high ‐ volume workloads.