Analyst, Outreach Coordinator

CVS Health; Yorktown (VA); Vor Ort; USD 29.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Zusammenfassung

CVS Health is seeking a dedicated outreach specialist to coordinate member outreach and promote health plan benefit utilization within Medicaid or Medicare populations. You will respond to member inquiries in person, by phone, and in writing, and support HEDIS quality initiatives and regulatory requirements, including outreach to noncompliant members.

You will also assist in capturing medical records for HEDIS reviews and data abstraction.

Qualifikationen

• 2+ years' member outreach or health education experience.
• 1+ years of customer service or call center experience.
• 1+ years of experience working with data.
• Ability to work independently with high attention to detail.
• Exceptional verbal and written communication skills.
• Experience using MS Office Suite applications (Teams, Outlook, Word, Excel).

Aufgaben

• Coordinate member outreach to promote health plan benefit use.
• Respond to member inquiries in person, by phone, and in writing.
• Support HEDIS quality initiatives and regulatory requirements including outreach to noncompliant members.
• Assist with medical record capture for HEDIS reviews and data abstraction.

Kenntnisse

Member outreach

Customer service

Data analysis

Attention to detail

Verbal and written communication

Ausbildung

High School Diploma

Bachelor's degree

Tools

MS Office Suite

Jobbeschreibung

Position Summary

Coordinates member outreach to ensure effective use of health plan benefits, ensure member receipt of important clinical services, and to improve member health outcomes within the Medicaid or Medicare population. Responds to member inquiries in person, via telephone, and in writing. Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements including outreach to members who are noncompliant in the designated outreach services. Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data.

Required Qualifications

• ~2+ years’ member outreach, health care marketing, and/or other health education experience
• ~1+ years of customer service or call center experience
• ~1+ years of experience working with data
• ~ Ability to work independently with a high attention to details
• ~ Exceptional verbal and written communication skills
• ~2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)

Preferred Qualifications

• QuickBase experience
• QNXT experience
• Project management experience
• Analytic experience

Education

High School Diploma (REQUIRED). Bachelor’s Degree (PREFERRED).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $21.10 - $40.90. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future.

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application window

We anticipate the application window for this opening will close on: 11/01/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.