Analyst, Operational Performance
Jones Lang LaSalle Incorporated
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Job summary
Jones Lang LaSalle Incorporated is seeking an Analyst, Operational Performance to steward and enhance operational reporting for commercial real estate. You will analyze tenant sales, mall traffic, occupancy and leasing activity, delivering clear insights to senior management.
The role focuses on data governance, KPI tracking and stakeholder communication. Expect collaboration with the Financial Planning & Analysis teams and involvement in cross-functional technology projects.
Qualifications
- Bachelor's degree in Business Administration or related field; equivalent experience.
- 2–4 years of progressive experience in operational analysis and reporting.
- Experience in commercial real estate or property management preferred.
- Not a data science or statistical modeling role; focus on reporting and governance.
Responsibilities
- Manage monthly operational KPIs: tenant sales, mall traffic, occupancy/vacancy, leasing activity.
- Prepare consolidated operational reports and variance analyses for senior management.
- Collaborate with cross-functional partners and support executive reporting packages.
- Support reporting modernisation with automation and AI tools like Copilot/ChatGPT; develop dashboards.
Skills
Education
Tools
Job description
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Analyst, Operational Performance
Location: Must be able to go into Chicago office 2x a month minimum
The Analyst, Operational Performance is a data steward for commercial real estate. You will manage, analyze and report on key operational metrics across the portfolio, working closely with the Senior Analyst. You will ensure the accuracy and integrity of data on tenant sales, mall traffic, occupancy/vacancy and leasing activity, and turn it into clear, actionable recommendations. You will also help modernize operational reporting, using AI tools to improve efficiency and support value creation.
Please note: This role is functional analysis for reporting, data stewardship and stakeholder communication. It is not a data science or advanced analytics position. You will not build predictive models, machine learning algorithms or advanced statistical forecasts.
- Manage monthly operational KPIs (tenant sales, mall traffic, occupancy/vacancy, leasing activity), ensuring completeness, accuracy and integrity
- Comply strictly with business rules and procedures across all reporting processes
- Verify standard formulas and calculations, and review data sets for consistency
- Monitor data integrity and resolve discrepancies promptly
- Prepare consolidated operational reports and variance analyses for senior management and stakeholders
- Analyze KPIs, including tenant sales performance, mall traffic trends, occupancy rates and leasing activity
- Provide high-level variance explanations
- Present performance through clear reports, dashboards and written narratives
- Help prepare quarterly presentations and reporting packages for the JLL Executive Committee, senior management and external stakeholders
- Collaborate with business partners across departments
- Work with Financial Planning & Analysis to provide operational statistics that support insights on asset financial performance
- Represent Operational Performance on cross-functional and technology projects
- Support continuous improvement by developing and implementing enhanced reporting tools, processes and systems that simplify workflows and increase agility
- Contribute to modernizing reporting: automation, AI tools (e.g., Copilot, ChatGPT) to summarize data and streamline recurring reports, standardized KPIs, Power BI reporting and enhanced executive visualization
- Identify opportunities to redirect capacity from recurring tasks to higher-value strategic analysis
- Support implementation of new systems, processes and reports, with a focus on value creation
- Support the quarterly forecast and annual budget processes with the Senior Analyst and Operations team
- Help ensure the quality, consistency and reasonability of operational data throughout budget and forecast cycles
- Provide operational data and analysis to support planning initiatives
- Respond to ad-hoc requests for current and historical data and analysis, and to sensitive assignments from senior leadership
- Bachelor's degree in Business Administration or a related field (or equivalent experience)
- Minimum 2-4 years of progressive experience in operational analysis and reporting
- Commercial real estate or property management experience (preferred)
- This is not a data science or statistical modeling role. Candidates with primarily programming or machine learning backgrounds (Python, R, predictive modeling) and no real estate or financial reporting experience may not be the best fit.
- Advanced Microsoft Excel (complex formulas, macros)
- Proficiency with AI tools for analysis, data summarization, workflow automation, presentation development and business communication
- Advanced Microsoft Office Suite (PowerPoint, SharePoint)
- Experience with Power BI, Power Query or similar BI and visualization tools
- Knowledge of Yardi Voyager, Retail Manager and Forecast Manager (asset)
- Ability to work with large datasets, extract insights and present findings clearly and concisely
- Strong analytical skills; links operational results to business activities and drivers
- Strong attention to detail; verifies data accuracy, ensures compliance with business rules and produces high-quality deliverables
- Excellent written and verbal communication; translates analysis into actionable recommendations
- Strong logical reasoning and variance analysis to investigate and explain operational trends
- Strong organizational skills; manages competing priorities and deadlines in a fast-paced, evolving environment
- Self-motivated, proactive and results-oriented, with a sense of urgency
- Resilient; able to multitask and manage time and workload independently
- Collaborative team player with strong interpersonal skills
- High standards of business ethics; handles confidential information with discretion
Compensation: The compensation listed below is total compensation (base plus bonus). This role is eligible for a discretionary bonus that is subject to individual and company performance. This is not guaranteed. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 79,227.00 – 114,702.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location: Remote – Chicago, IL
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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