Analyst, Implementation & Integration

Western Union; Miami (FL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Western Union is seeking an Analyst, Implementation & Integration in Miami to lead biller onboarding and integration projects. You will coordinate with clients, product, and tech teams to translate requirements into actionable plans and ensure timely delivery.

Ideal candidates bring strong PM skills, proficiency with APIs and integrations, and the ability to communicate across business and technical stakeholders in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of experience in implementation, PM, BA, or integration delivery.
• Experience with APIs, integrations, or partner onboarding.
• Strong stakeholder management and communication skills.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Experience creating project plans, business requirements, or SOWs.

Responsibilities

• Manage end-to-end implementation projects for new billers and maintenance
• Facilitate intake, discovery, requirements gathering, and planning
• Create and maintain project plans, timelines, risks, and dependencies
• Develop business requirements, process flows, and SOWs
• Coordinate cross-functional activities across Product, Technology, Operations, Sales
• Support API-based, real-time and batch integrations with defined deliverables
• Coordinate testing, issue resolution, and production readiness reviews
• Monitor project health and mitigate risks and delays
• Facilitate communication between business stakeholders and development teams
• Support launch planning, testing, post-launch validation, and stabilization
• Contribute to process improvements and standardization

Skills

APIs & integrations

Stakeholder management

Project planning & SOWs

Communication skills

Multi-project management

Problem solving

Education

Bachelor's degree

Tools

Jira

Confluence

ServiceNow

Job description

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Western Union is seeking an Analyst, Implementation & Integration to support the successful delivery of bill payment and biller onboarding initiatives. This role partners closely with clients, internal stakeholders, and technical teams to coordinate the implementation of new billers, enhancements, and maintenance projects, translating technical requirements into actionable items.

The ideal candidate combines strong project management capabilities with the ability to understand technical integrations and communicate effectively with both business and technology stakeholders.

Key Responsibilities:

• Manage end-to-end implementation projects for new billers, biller maintenance requests, and enhancement initiatives.
• Facilitate project intake, discovery sessions, requirements gathering, and implementation planning.
• Create and maintain project plans, timelines, milestones, risks, and dependency tracking.
• Develop clear business requirements, process flows, implementation documentation, and statements of work.
• Coordinate cross-functional activities across Product, Technology, Operations, Sales, and external partners.
• Support API-based, real time, and batch-file integrations by ensuring requirements, dependencies, testing activities, and deliverables are clearly defined.
• Coordinate testing activities, issue resolution, production readiness reviews, and implementation validation with internal and external stakeholders.
• Monitor project health and proactively identify risks, delays, and mitigation plans.
• Facilitate communication between business stakeholders and development teams.
• Support launch planning, implementation activities, testing coordination, post-launch validation, and implementation stabilization. .
• Participate in transitional projects as required.
• Contribute to process improvements and implementation standardization initiatives.

Basic Qualifications:

• Bachelor's degree or equivalent experience.
• 3+ years of experience supporting implementation, Project Management, Business Analysis, integration delivery, partner onboarding or related functions.
• Experience supporting technical projects involving APIs, integrations, or external partner onboarding.
• Strong stakeholder management and communication skills.
• Experience creating project plans, business requirements, implementation documentation, or SOWs.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Strong organizational and problem-solving skills.

Preferred Qualifications:

• Experience in Payments, Financial Services, Banking, FinTech, or Transaction Processing.
• Knowledge of Agile, Scrum, or Kanban methodologies.
• Exposure to Jira, Confluence, and ServiceNow.
• Experience coordinating testing activities, implementation launches, and stakeholder communications across multiple workstreams.
• PMI CAPM, PMI PMP, or related project management certifications.
• Experience working with third-party integrations and client implementations.

What Success Looks Like

• Projects are delivered on schedule and within scope.
• Requirements are clearly documented and understood by all stakeholders.
• Risks and dependencies are proactively identified and managed.
• Strong relationships are maintained with clients, partners, and internal teams.
• New payment integrations launch successfully and support business growth.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office 3 days per week, and 2 days from home.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.