Analyst II

Entergy; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

Entergy is seeking an Analyst II to strengthen the Consumer & Advocacy Programs. This onsite role will lead continuous improvement, automation, and targeted outreach to help low-income customers access assistance dollars.

You will develop strategies to achieve financial outcomes and track progress toward goals. Candidate should have a bachelor’s degree, 2–4 years of professional experience, and strong MS Office skills.

Qualifications

• Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, PowerPoint.
• Bachelor's Degree in a technical or business field is required or equivalent work experience; Master's degree is a plus.

Responsibilities

• Conduct research on project portions and document sources with stakeholders.
• Identify data inconsistencies and report issues to senior analysts.
• Review functions/structures to avoid overlap and duplication.
• Document analyses with consistent methodology for future use.
• Perform quality control analyses for accuracy and rationale.
• Support CAP programs and perform administrative tasks as needed.
• Assist with outreach events and coordination for donations and partners.
• Collaborate with team and community organizations to improve processes and service delivery for low-income customers.
• Manage agency relationships and proactive stakeholder engagement.

Skills

Analytical skills

MS Office

Education

Bachelor's degree in technical or business field

Master's degree (desired)

Job description

Job Title: Analyst II

PS Job Title: Analyst II

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

This position can be located in Little Rock, AK, New Orleans, LA, Jackson, MS, or The Woodlands, TX

Job Summary/Purpose

The Consumer & Advocacy Programs Analyst will lead continuous improvement, automation, targeted customer outreach and research that will increase the volume and flow of available assistance dollars and help empower Entergy’s low-income customers to achieve economic security. The role is responsible for developing strategies that will produce financial outcomes and overseeing progress towards goals.

Job Duties/Responsibilities

• Research assigned portions of a project, documents sources and works with relevant stakeholders inside and outside of department to ensure relevancy.
• Recognizes data inconsistencies and irregularities and reports issues to senior analysts.
• Supports the review of functions and structures of business areas to avoid overlap and duplication.
• Documents analyses using a consistent methodology and nomenclature to ensure that analyses are preserved for future use.
• Performs quality control analysis to ensure accuracy and rationale.
• Works within the scope and framework of larger projects defined by senior analysts.
• Provide support to CAP programs which might include assisting with administrative tasks.
• Support outreach events and charitable program tasks (e.g., donation receipts and partner coordination for customer/employee giving).
• Collaborate with team members and community organizations to identify opportunities for process improvement and enhance service delivery to low-income customers.
• Agency relationship management (state and local community action agencies) as well as proactive stakeholder engagement.

Minimum Requirements

Minimum education required of the position

• Bachelor's Degree in a technical or business related field required or equivalent work experience. Desired: Master's Degree.

Minimum Experience Required Of The Position

• 2-4 years of professional experience.

Required

Minimum knowledge, skills, and abilities required of the position

• Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, PowerPoint.

Primary Location:

Louisiana- New Orleans Arkansas : Little Rock || Louisiana : Monroe || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands

Job Function: Corporate

FLSA Status: Professional

Union description/code: NON BARGAINING UNIT

Number of Openings: 1

Travel Percentage: Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.

Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [e-mail] to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing: of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , numberLogon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.