Analyst I - Mediator

Contractors State License Board; Los Angeles (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Contractors State License Board is seeking an Analyst I to support the Enforcement Division's Intake and Mediation Center. Under SSI I supervision, you will handle less complex analytical tasks, review consumer complaints, gather evidence, analyze contractor law, perform mediation, and prepare reports.

The role emphasizes timely complaint handling, tracking efforts, and producing summaries to ensure fair processes. Candidates should be prepared for California and state regulatory work.

Qualifications

• Knowledge of public and governmental administration and analysis.
• Ability to reason logically, analyze data, and present findings effectively.

Responsibilities

• Review incoming consumer complaints and gather evidence.
• Track complaints and prepare tracking spreadsheets and summary reports.

Skills

Analytical thinking

Evidence gathering

Data analysis

Reporting

Job description

Job Description And Duties

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Job Description And Duties

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Under supervision of the Supervising Special Investigator I (SSI I), the Analyst I is responsible for performing a variety of less complex analytical assignments for the Enforcement Division's Intake and Mediation Center. The Analyst I reviews incoming consumer complaints, gathers evidence from the parties, analyzes contractor law, conducts mediation, and makes recommendations. The Analyst I also tracks all complaints and determines priority, ensuring to meet established timelines. The Analyst I prepares and analyzes tracking spreadsheets and prepares summary reports based on findings to ensure a timely and fair complaint handling process.

You will find additional information about the job in the Duty Statement.

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025)

which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on \"Section 2113 - Personal Leave Program (PLP)\" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

Special Requirements

COI

Conflict of Interest: This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office.

Fingerprint

Fingerprinting: Chapter 2, section 154.3 California Business Professions Code (a) pursuant to subdivision (u) of Section 11105 of the Penal Code, the department shall submit to the Department of Justice fingerprint images and related information required by the Department of Justice for an employee, prospective employee, contractor, subcontractor, or volunteer. The Department of Justice shall provide a state- or federal-level response pursuant to subdivision (p) of Section 11105 of the Penal Code.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of: Principles, practices, and trends of public and business administration, management, supportive staff services, and governmental functions and organization.

Ability to: Reason logically and creatively and utilize a variety of analytical techniques to resolve complex governmental and managerial problems; develop and evaluate alternatives; analyze data and present ideas and information effectively; consult with and advise administrators or other interested parties on a wide variety of subject-matter areas; and gain and maintain the confidence and cooperation of those contacted during the course of work.