Analyst, HR Ops (Hybrid)

Prattwhitney; Cedar Rapids (IA); Hybrid; USD 57,000 - 109,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Job summary

RTX is seeking a dynamic HR professional to join its Corporate People Services team in a hybrid role based in Cedar Rapids, IA or Farmington, CT. You will gain exposure to advisory, case management, and operational excellence across HR functions.

Responsibilities include serving employees and managers via calls/chats/cases, handling complex HR issues with discretion, and collaborating across teams to drive improvements in the employee experience.

Qualifications

• University degree or equivalent experience.
• Experience in a professional environment with problem-solving focus.
• Experience with Microsoft Office applications.
• Preferred: HR/customer service experience.
• Familiarity with HR policies and HR systems (Workday, ServiceNow).

Responsibilities

• Advisory and engagement: assist employees and managers via calls, chats, or casework.
• Complex case management: support resolution of high-level HR issues with discretion.
• Operational excellence: propose process improvements and optimize day-to-day operations.
• Strategic collaboration: coordinate across U.S. People Services teams to ensure consistency.

Skills

Problem solving

Customer service

Microsoft Office

Communication skills

Education

University degree or equivalent experience

Tools

Workday

ServiceNow

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Corporate, Enterprise Services team: Our goal in People Services is to deliver an exceptional experience to employees and provide comprehensive support through various types of channels including via phone call, chat, or case management. We are seeking a dynamic, collaborative, and versatile professional to join our team. This unique role is designed to provide the incumbent with broad exposure to the inner workings of People Services, offering a well‑rounded experience through multiple assignments in advisory, operational efficiency, and complex problem resolution.

Eligibility

U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. Security Clearance Type: None/Not Required Security Clearance Status: Not Required

What You Will Do

Gain hands‑on experience by contributing to four core areas of our HR operations; Advisory and Engagement, Complex Case Management, Operational Excellence, and Strategic Collaboration.

HR Advisory & Engagement

Serve as a key resource for employees and managers in a contact center environment by providing high‑quality assistance and resolution for various inquiries via calls, chats, and case. You will utilize a diagnostic approach to understand needs and provide clear guidance on company policies and self‑service resources.

Complex Case Management

Gain exposure to high‑level HR matters by assisting in the resolution of complex employee issues. This includes conducting research, managing sensitive information with professional judgment, and ensuring that intricate inquiries are handled with accuracy and empathy.

Operational Excellence

Support the team in identifying and recommending process enhancements. You will play an active role in projects designed to improve day‑to‑day operations, enhance the employee experience, and streamline operational and service delivery.

Strategic Collaboration

Work across various teams within U.S. People Services to ensure a seamless and consistent experience for all stakeholders, while sharing insights that help the team identify opportunities for continuous improvement.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience.
• Experience in a professional environment with a focus on problem‑solving and meeting customer needs.
• Experience with Microsoft Office applications.

Qualifications We Prefer

• Previous experience in a Human Resources or customer service‑facing environment.
• Familiarity with HR policy or areas of expertise (i.e. Compensation, Benefits, Payroll, Talent Management, Employee Relations).
• Previous experience in contact center environments; assisting internal or external customers through phone or chat interactions.
• Experience utilizing HR systems such as Workday or ServiceNow.
• Excellent communication skills (written and oral) with the ability to show empathy and provide supportive guidance when addressing employee concerns.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks in a timely manner.
• Ability to work both independently and as part of a collaborative team.

Location

This is a hybrid position in Cedar Rapids, IA or Farmington, CT. Employees who are working in hybrid roles will work regularly both onsite and offsite. Onsite presence of up to 3 days is required and will be determined in partnership with your leader, and may vary based on assignment.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.

Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to,

• medical
• dental
• vision
• life insurance
• short‑term disability
• long‑term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays

Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective‑bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms: Click on this link to read the Policy and Terms

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.

Please consider the following role type definition as you apply for this role: Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.

Work Location: This is a hybrid role, eligible candidates must reside within commuting distance Farmington, CT or Cedar Rapids, IA.