Analyst End User PC

ARMADA Supply Chain Solutions; Wexford (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

Armada Supply Chain Solutions is seeking an IT Technical Analyst to provide end user support for on-site and remote users across our headquarters and warehouses in the United States. The role emphasizes customer service, strong communication, and a solid understanding of Microsoft 365 and endpoint protection.

The successful candidate will support printers, mobile devices, workstations, conference room A/V equipment, and assist with onboarding.

Qualifications

• Post-high school IT training or equivalent.
• Position primarily in the Pittsburgh, PA area with some travel to remote sites.

Responsibilities

• Provide end user device and product support at all levels.
• Manage/deploy/update workstations and laptops with standardized builds.
• Perform helpdesk support for supported products.
• Install and support user software per department practices.
• Assist with onboarding of new users.
• Document internal practices and procedures.
• Monitor and ensure license compliance.
• Implement security measures as prescribed by Cyber Security Team.
• Perform administrative tasks in support of Office 365.

Skills

Customer focus

Communication skills

Microsoft 365

Helpdesk support

Education

IT (post-high school)

Tools

Office 365 admin

Job description

Armada Supply Chain Solutions has been around for more than 100 years and is one of Pittsburgh's largest private companies. We understand that a successful organization starts from the inside. Armada’s culture creates an atmosphere of open planning, innovation, and diversity of thought. The End User Services team is responsible for assisting employees with issues related to end point hardware and software; providing technology for collaboration and managing and supporting the Helpdesk application.

The IT Technical Analyst provides support to on-site and remote users. This role will support Armada corporate headquarters and warehouses located across the United States with innovative technologies for our colleagues and customers.

To meet these goals, the successful candidate should be customer focused and have good verbal and written communication skills. Technically, the candidate will possess a strong understanding of Microsoft products, including Microsoft 365, as well as endpoint protection software. The role also supports printers, mobile devices, workstations, conference room A/V equipment, offsite events, and minimal network trouble shooting.

This role will provide opportunities to interact with all levels of employees, from entry level to the CEO in addressing issues and providing solutions.

Responsibilities

• Provide all levels of support on end user devices and products
• Manage/deploy/update workstations and laptops, including exploiting tools to ensure laptops and workstations have consistent builds
• Perform helpdesk support for supported products
• Install and support user software based on department practices
• Assist with on boarding of new users
• Document internal practices and procedures
• Monitor and evaluate software and hardware license compliance
• Implement security measures as prescribed by Cyber Security Team
• Perform administrative tasks in support of Office 365

Qualities

• A collaborative team player with strong customer focus
• Detail oriented
• A technical, logical thought process
• Problem-solving and critical thinking skills
• Ability to evaluate processes and recommend improvements
• Ability to prioritize tasks and meet deadlines
• Strong communication skills

Requirements

• Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support
• The position will be primarily in the Pittsburgh, PA area
• Moderate travel to remote sites is required

Preferred Experience

• 3 – 5 years of experience in desktop/hardware support
• Experience in supporting a helpdesk

Position Type: Full Time

Job Type: Entry Level