Analyst End User PC

Armada-; Wexford (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Armada Supply Chain Solutions is seeking an IT Technical Analyst to support end users at corporate headquarters and warehouses nationwide. The role emphasizes Microsoft 365, endpoint protection, printers, mobile devices, and conference room A/V equipment, with collaboration across levels from entry to CEO.

You will install, configure, and troubleshoot on-site and remote user devices, manage workstation builds, assist onboarding, monitor license compliance, and help with Office 365 administration

Qualifications

• Post-high school degree in Information Technology or equivalent.
• Primarily based in the Pittsburgh, PA area with some travel to remote sites.
• Experience in desktop/hardware support is preferred.
• Experience in supporting a helpdesk and Microsoft 365 is advantageous.

Responsibilities

• Provide all levels of support on end user devices and products.
• Manage/deploy/update workstations and laptops with consistent builds.
• Install and support user software based on department practices.
• Assist with onboarding of new users.
• Document internal practices and procedures.
• Monitor and evaluate software and hardware license compliance.
• Implement security measures as prescribed by Cyber Security Team.
• Perform administrative tasks in support of Office 365

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Post-high school degree in Information Technology or equivalent

Tools

Office 365

Job description

Armada Supply Chain Solutions has been around for more than 100 years and is one of Pittsburgh's largest private companies. We understand that a successful organization starts from the inside. Armada’s culture creates an atmosphere of open planning, innovation, and diversity of thought. The End User Services team is responsible for assisting employees with issues related to end point hardware and software; providing technology for collaboration and managing and supporting the Helpdesk application.

The IT Technical Analyst provides support to on-site and remote users. This role will support Armada corporate headquarters and warehouses located across the United States with innovative technologies for our colleagues and customers.

To meet these goals, the successful candidate should be customer focused and have good verbal and written communication skills. Technically, the candidate will possess a strong understanding of Microsoft products, including Microsoft 365, as well as endpoint protection software. The role also supports printers, mobile devices, workstations, conference room A/V equipment, offsite events, and minimal network trouble shooting.

This role will provide opportunities to interact with all levels of employees, from entry level to the CEO in addressing issues and providing solutions.

Responsibilities:

• Provide all levels of support on end user devices and products
• Manage/deploy/update workstations and laptops, including exploiting tools to ensure laptops and workstations have consistent builds
• Install and support user software based on department practices
• Assist with on boarding of new users
• Document internal practices and procedures
• Monitor and evaluate software and hardware license compliance
• Implement security measures as prescribed by Cyber Security Team
• Perform administrative tasks in support of Office 365

Qualities

• A collaborative team player with strong customer focus
• Detail oriented
• A technical, logical thought process
• Problem-solving and critical thinking skills
• Ability to evaluate processes and recommend improvements
• Ability to prioritize tasks and meet deadlines

Requirements:

• Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support
• The position will be primarily in the Pittsburgh, PA area
• Moderate travel to remote sites is required

Preferred Experience:

• 3 – 5 years of experience in desktop/hardware support
• Experience in supporting a helpdesk

Position Type:

Full Time

Job Type:

Entry Level

Equal Opportunity Employer

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