Analyst/Developer

Accord Technologies Inc; West Chicago (IL); On-site; USD 76,000 - 117,000; Part time

Benefits offered by this job

None

Job summary

Accord Technologies Inc. seeks an Analyst/Developer in Chicago to support cloud-based apps and data workflows. You will troubleshoot UI/API data flow, optimize availability, and build automation scripts with Python, SQL, and JSON.

The role emphasizes high-availability architecture and proactive monitoring, with experience in Snowflake and AWS services. The position requires 2–4 years in application support or 6+ years with a technical certification, and a strong background in data operations and

Qualifications

• Bachelor's or Master's degree with 2-4 years' experience in this capacity
• Technical certification with 6+ years' experience
• Experience in Application Support and cloud-based applications

Responsibilities

• Triage & Resolve support tickets as per the defined SLA
• Respond to off-shift and weekend support calls
• Tickets Resolution Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
• Involve in Application Availability & performance monitoring
• Develop scripts and automation tools to better detect and correct application issues
• Develop monitoring and alerting capabilities to proactively detect application issues
• Sometimes they will work on dealer communication

Skills

Python

SQL

Snowflake

AWS

JSON

PowerShell

APIs

Data reporting

SRE

Automation

Education

Bachelor's or Master's degree

Technical certification (6+ years)

Tools

Snowflake

AWS (EC2, S3, etc.)

ThousandEyes

AppDynamics

Grafana

ADO pipelines

Python

SQL

JSON

Job description

Job Title: Analyst/Developer
Location: Chicago, IL
Type: W2 Contract

Required Education

• Bachelors/Master's Degree with 2-4 years' experience in this capacity
• No college degree but has technical certification with 6+ years' experience

Required Experience, Knowledge & Skills Technical

• At least 2-4 years of experience in Application Support
• Expertise with relational databases support, querying and database reporting preferably Snowflake
• Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
• Experience troubleshooting issues related to UI / API & Data flow
• Expertise with high availability architecture
• Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.)
• 2+ years of application support experience for cloud based applications
• Experience working with AWS services and SQL for queries in Snowflake
• Experience troubleshooting API's
• Background in data management, data engineering, or data operations / Familiarity with ADO pipeline framework
• Experience with Python / related scripting language for automation needs
• Experience as SRE (Site Reliability Engineering) for improving the application Availability / Performance
• Working experience with programming languages: Python, Power shell, SQL & JSON
• Working knowledge on deploying autoscaling features (no hands-on support required)

Job Description Typical Task Breakdown

• Triage & Resolve support tickets as per the defined Service Level agreement
• Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
• Tickets Resolution Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
• Involve in Application Availability & performance monitoring
• Develop scripts and automation tools to better detect and correct application issues
• Develop monitoring and alerting capabilities to proactively detect application issues
• Sometimes they will work on dealer communication