Analyst, Default FHA Claims QA, I

Carrington; Franklin (TN); Remote; USD 22,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

Discretionary 401(k) match

Discounts access through employee port

Educational reimbursement

Referral bonuses

Training programs

Job summary

Carrington Mortgage Services is seeking a Default QA FHA Claims Analyst I to work remotely from home under moderate supervision. You will review FHA Part A mortgage insurance claims for accuracy, complete and file the claim forms, and ensure documentation is in order per policy and regulatory guidelines.

The role requires attention to detail, ability to meet deadlines, and strong communication with the filing team.

Qualifications

• High School diploma required; some college preferred.
• 1+ year mortgage servicing default experience or QA/QC in another line of business.
• Understanding of FHA Part A claims process and related regulations.

Responsibilities

• Review FHA Part A claims for accuracy within investor/insurer timeframes.
• Perform quality checks using a scorecard to identify errors in the claim.
• Communicate correction requests to claim filing team and ensure timely resolutions.
• Document system with tasking and comments; ensure proper dates and info.
• Finalize and submit claims to the agency for payment; escalate trends.

Skills

Quality assurance

Communication skills

Time management

Teamwork

Interpersonal skills

Education

High School diploma with college preferred

Job description

Come join our amazing team and work remote from home!

The Default QA FHA Claims Analyst I will, under moderate supervision, responsible for reviewing FHA Part A mortgage insurance claims for accuracy and submitting the claim form for filing. Performs all duties in accordance with the company’s policies and procedures and all US state and federal laws and regulations wherein the company operates. The target pay range will be $22.00/hr - $26.00/hr.

What you’ll do:

• Review FHA Part A claims for accuracy within the investor/insurer timeframes.

• Complete quality checks using a scorecard and/or checklist to identify errors in the claim.

• Communicate correction requests to claim filing team and ensure corrections are completed accurately and timely.

• Document system with appropriate tasking and comments.

• Ensure accurate dates and information are recorded on the Part A claim form.

• Review the foreclosure and default timeframe to ensure all applicable extensions are included on the Part A claim form.

• Ensure company/procedures around the curtailment of interest are followed and enforced.

• Ensure required documentation is included in the Claim File.

• Finalize and submit claim to agency for payment.

• Escalate trends or issues identified from the quality review.

• Moderate knowledge of default claims processes for insurers and investors.

• Understanding of the default servicing process, to include Foreclosure, Bankruptcy, Loss Mitigation and Claims process.

• Moderate understanding of Agency and investor guidelines.

• Strong interpersonal skills with a focus on teamwork and quality.

• Excellent written and oral communication, organizational and time management skills.

• Ability to communicate effectively with all levels of staff and management both internally and externally.

• Ability to manage work in order to meet strict deadlines.

• Ability to handle multiple tasks under pressure and changing priorities.

What you’ll need:

• High School diploma required; some college preferred.

• One (1) or more years’ mortgage servicing default experience, or QA/QC experience in another line of business, or College Graduate.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

#LI-SY1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.