Specialist, Loss Mitigation Claims

Carrington; Anaheim (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is seeking a claims specialist to manage FHA home retention claims, file timely, and ensure compliance with investor, insurer, CMS guidelines. The approved starting hourly rate is $23-$26/hour.

The role includes preparing HUD claims, reconciling proceeds, posting updates within 24 hours, and maintaining audit files. Strong communication and attention to detail are essential for success in this role.

Qualifications

• Understanding of the loss mitigation and claims process.
• Excellent written and oral communication, organizational and time management skills.
• Strong attention to detail and problem solving.
• Strong interpersonal skills with focus on teamwork and quality on loan evaluation.
• Ability to handle multiple tasks under pressure and changing priorities.
• Ability to understand opposing viewpoints and negotiate with CMS interests.
• Ability to organize and prioritize work for short to long term.
• Ability to perform basic math and balance results for accuracy.
• Ability to compose detailed reports and manuals.
• Ability to meet strict deadlines.

Responsibilities

• Prepare and file all HUD claims timely and accurately according to guidelines.
• Follow up on all outstanding claim proceeds semi-daily.
• Perform loan-level reconciliation of final claim proceeds.
• Provide posting instructions within 24 hours of receipt.
• Review and ensure timely completion of scheduled steps.
• Input completion dates when actions occur.
• Obtain approvals and adjust dates if steps cannot be completed.
• Perform routine daily follow-up.
• Inform supervisor of trends and problems such as denials or delays.
• Document servicing actions, delays, and conversations in system notes.
• Image claim documents timely and maintain HUD audit file.
• Perform other duties as assigned.

Skills

Loss mitigation

Claims process

Communication skills

Time management

Attention to detail

Interpersonal skills

Multitasking

Decision making

Organizational skills

Mathematical calculations

Report writing

Education

High School Diploma or equivalent

Some college preferred

Mortgage servicing default experience (1–2 years)

Job description

POSITION SUMMARY:

Responsible for preparing, filing, and following up on all FHA home retention claims timely and accurately according to investor/insurer guidelines. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved target starting hourly rate for this position is $23-$26/hour.

WHAT YOU’LL DO:

• Prepare and file all HUD claims timely and accurately according to investor/insurer/CMS guidelines and requirements.

• Follow up semi-daily on all outstanding claim proceeds.

• Perform a loan-level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness, including all escrow and corporate advances. Correct error files when identified by cancelling the claim and/or processing a refund request to HUD.

• Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds.

• Review, follow up, and ensure the timely and accurate completion of all regularly scheduled steps.

• Input the completion date on the date the action occurs.

• Obtain approval, and modify the scheduled date to a date in the future when a step in the process cannot be completed.

• Perform routine follow-up on a daily basis.

• Keep Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments, processing delays, etc.

• Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes

• Ensure all claim documents are imaged timely.

• Maintain and control the HUD audit file.

• Perform other duties as assigned.

WHAT YOU’LL NEED:

• Understanding of the loss mitigation and claims process

• Excellent written and oral communication, organizational and time management skills. Ability to communicate effectively with all levels both internally and externally

• Strong attention to detail and ability to problem solve.

• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.

• Ability to handle multiple tasks under pressure and changing priorities

• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS

• Ability to make decisions that have moderate impact on immediate work unit

• Ability to organize and prioritize own work schedule on short-term basis (longer than one month)

• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy

• Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact

• Ability to manage work in order to meet strict deadlines

• High School Diploma or equivalent work experience; some college preferred.

• One (1) to two (2) years’ mortgage servicing default experience preferred.

• Previous FHA claims experience preferred.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.