Analyst-Collections

Trane Technologies; La Crosse (WI); Hybrid; USD 48,629,280 - 88,476,360; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Education assistance

Job summary

Trane Technologies is seeking a Collections Specialist to support proactive credit and collections strategies while maintaining customer relationships. You will handle inquiries, resolve billing concerns, and help reduce Days Sales Outstanding through disciplined payment follow-up.

The role requires 1–3 years in collections or related finance work, with strong communication and Microsoft Office skills. The position offers on-site collaboration with flexible location options and a comprehensive

Qualifications

• High School Diploma required.
• BS/BA in Finance, Accounting or related field preferred.
• 1-3 years’ experience in collections or customer service role, manufacturing industry preferred.
• Must possess excellent interpersonal and relationship-building skills.

Responsibilities

• Use collection software tools to support strategies to reduce DSO.
• Respond to customer inquiries, billing issues, and payment discrepancies.
• Proactively contact customers about past due receivables and assess payment status.
• Monitor customers' credit lines and recommend changes within authority.
• Promote and sell automated/pre-payment options to customers.

Skills

Collections

Customer service

Credit analysis

Credit risk

Microsoft Office

Phone support

Education

High School Diploma

BS/BA in Finance or Accounting

Tools

Collection software

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What you will do:

• Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
• Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
• Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises. Additionally provide phone support by handling incoming calls from sales offices and customers on a variety of items.
• Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines. Recommends changes to the existing credit line where warranted. Prepares and recommends over line approval requests and approves within their Level of Authority. Run DNB reports and call for credit references as needed to support credit decision.
• Promote, negotiate and sell automated/pre-payment options to customers.

What you will bring:

• High School Diploma required. BS/BA in Finance, Accounting, or other Business degree preferred.
• 1-3 years’ experience in collections or customer service role, manufacturing industry preferred. Related work experiences with risk analysis and receivable collection a plus.
• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics.
• PC literacy and basic Microsoft Office literacy required.

Annual Base Salary Range Or Hourly Base Pay Range

$35,300.00 - $64,224.99

Compensation Type

Exception Hourly

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.