ANALYST CATEGORY EXPERIENCE

The Home Depot; Atlanta (GA); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

The Home Depot is seeking an Analyst, Category Experience in Atlanta to closely collaborate with leadership, analyze customer behavior, and benchmark against competition to improve the shopping experience. The role focuses on driving satisfaction, traffic, and sales through informed merchandising decisions.

Responsibilities include ad hoc reporting, data analysis across channels, and implementing system changes for promotions and taxonomy updates, enabling better cross-functional outputs in a

Formación

• Bachelor's degree or equivalent required.
• Strong numeric and analytics aptitude.
• Ability to understand and influence cross-functional inputs to Merchandising.
• Comfort in Ambiguity and fast-paced environments.
• Ability to solve complex problems.
• Strong communication and interpersonal skills.
• Attention to detail.

Responsabilidades

• Perform ad hoc reporting based on business needs and extract data from relevant systems.
• Analyze customer information and site behaviors to identify opportunities to improve the customer experience across categories.
• Execute system changes for promotional activity.
• Execute taxonomy changes in the system to support onboarding and business changes.

Conocimientos

Analytics aptitude

Cross-functional influence

Adaptability

Problem solving

Communication skills

Attention to detail

Educación

Bachelor's degree

No additional education

Herramientas

Web-based tools

Microsoft Office Suite

Descripción del empleo

Position Purpose:

The Analyst, Category Experience works closely with their leadership team to understand the merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to identify areas necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

Key Responsibilities:

• 10% Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems.
• 40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
• 25% Execute system changes for promotional activity.
• 25% Execute taxonomy changes in the system necessary to support new onboarding and business changes.

Direct Manager/Direct Reports:

• Position reports to Manager or Sr Manager, Category Experience
• This position has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• No travel required

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Strong numeric and advanced analytics aptitude
• Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
• The ability to understand and influence cross-functional inputs to Merchandising, for achieving better output results
• High comfort level with working in an ambiguous, fast paced environment
• Ability to solve complex problems
• Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
• Strong attention to detail

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 0

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results