Analyst, Business III

Southcarolinablues; Columbia, Northern (SC, KY); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

BlueCross BlueShield of South Carolina is seeking an Analyst, Business III to advance a range of business analysis and QA activities. You will develop test plans, analyze data, document procedures, and support large projects while coordinating with multiple teams.

The role requires strong communication, process improvement mindset, and experience with office and mainframe reporting tools. Position is onsite in Columbia, SC with potential overtime.

Qualifications

• Bachelor's degree or 4 years of job related experience.
• Bachelor's degree in Computer Science, Business Administration, or related field preferred.
• 4 years of job related business systems analysis, research and/or customer support experience.

Responsibilities

• Develop detailed test plans and document test data.
• Review system changes and impacts to standard systems and reference files.
• Evaluate current business processes and recommend workflow improvements.
• Write and maintain functional documentation and requirements.
• Use Office and mainframe tools to prepare reports and analyses.
• Train user groups on system changes and provide guidance to analysts.

Skills

Communication

Problem solving

Adaptability

Leadership

Self-starter

Education

Bachelor's degree

Bachelor's degree in CS or related

4 years related experience

Tools

DB2

Mainframe tools

Scripting/reporting

Job description

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Job Title: Analyst, Business III

Position Details:

• 5 Openings
• Contract
• Fully Onsite
• Interviews: In Person
• Hours: 9:00 am to 5:30 PM Monday through Friday - Possible overtime and weekends

Day To Day:

• Develop detailed test plans, document test data, conduct testing, and analyze QA metrics (defects, test results) to ensure high quality outcomes
• Review system enhancements or changes, identify impacts to standard systems and reference files, and facilitate moderate to large business projects
• Evaluate current business processes and systems, and recommend workflow improvements.
• Write and maintain functional documentation, procedures, and requirements.
• Use Microsoft Office and mainframe-related tools to prepare reports, analyze data, and document project work.
• Train user groups on changes to operational systems and provide guidance to less senior analysts.

Responsibilities:

• Conducts complex business process analyses, needs assessments and cost/benefits analyses in an effort to align operations solutions with business initiatives. Prepares functional, system and program specifications. Provides management support in review of various internal and external reports and data. Provides assistance with complex testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.
• 25% Develops detailed test plans and documents test data based on specifications. Conducts testing and relays results. Guides less senior analysts with testing activities. Defines and analyzes quality assurance metrics such as defects, counts, test results and status, to ensure work is free of errors. Participates with other areas on special projects and committees to improve testing quality. Works with other areas to update desk procedures impacted by change sheets/projects.
• 20% Reviews system enhancements/changes and identifies issues to the standard system and other processing components. Updates and reviews any changes to the reference files. Acts as a facilitator or leader for business/contract mandates and moderate to large projects.
• 15% Objectively evaluates the activities and systems within specific area for process evaluation and makes recommendations for simplification. Interviews management and department personnel to reevaluate workflow processes. Maintains accurate documentation for external users. Writes procedures and documents customer requirements.
• 15% Guides coworkers in problem resolution related to documented procedures as well as various systems and/or connectivity issues. May approve or review recommendations from less senior analysts.
• 15% Prepares verbal and written communication regarding changes, procedures, projects, implementations, etc. Ensures the communication process between the user and the shared system maintainer (s)is positively maintained and occurs on a frequent basis. Attends designated weekly workgroup calls.
• 5% Completes necessary reporting for analysis using applicable programming, software, and/or reporting tools.
• 5% Designs user area training as related to operations system changes.

Required:

• Microsoft Office (required software)
• Quality assurance/testing tools (test plans, test matrices, defect tracking)
• Reporting tools or applicable programming/reporting software

Nice To Have:

• BCBS/subsidiary systems
• DB2 or related databases
• Programming languages or scripting for reporting/analysis

Soft Skills:

• Strong written and oral communication (needed for documentation, user communication, and cross team collaboration)
• Self starter; able to work independently without needing continual direction
• Problem solving and analytical ability
• Adaptability and ability to work on multiple projects
• Leadership/mentorship capabilities to guide less senior analysts

Work Environment:

Typical work environment. Some travel between buildings. May provide security administration to application supported by areas when the appropriate written and approved request is received.

Required Education:

Bachelor's degree or 4 years of job related experience.

Required Work Experience:

4 years of job related business systems analysis, research and/or customer support experience.

Preferred Education:

Bachelor's degree-in Computer Science, Business Administration, or other job related field.

Preferred Work Experience:

5 years-of job related business systems analysis, research and/or customer support experience.

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is $25.00/hour - $33.69/hour W-2.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.