Analyst, Applications Support (Product)

DaVita Kidney Care; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

DaVita Kidney Care is seeking a Tier II application support teammate to enhance their clinical teams’ efficiency. This position involves providing technical assistance across Oracle-Cerner platforms, engaging with users, and ensuring client satisfaction through effective problem-solving and support initiatives.

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match

Paid time off and PTO cash out

Professional development programs

EAP counseling sessions

Qualifications

• 1-2 years of experience with Oracle-Cerner or DaVita applications.
• 2+ years of support experience in a networked business environment.

Responsibilities

• Provide Tier II application support for IKC clinical teams.
• Coordinate with various stakeholders to troubleshoot issues.
• Support software environments across Oracle-Cerner platforms.

Skills

Troubleshooting

Problem-solving

Communication

IT systems understanding

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Applications

Job description

Posting Date

05/27/2025 5200 Virginia Way,Brentwood,Tennessee,37027-7569,United States of America

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply.

Our people make all the difference in our success.

As a teammate in this role, you will provide Tier II application support for our IKC clinical teams and business groups. This role supports the software environments across all Oracle-Cerner platforms, including providing hardware support specific to the applications and system requirements. The teammate in this role will align closely with our users, Product, and Development teams to coordinate and collaborate with various stakeholders, as well as the Oracle-Cerner team to investigate problems and deploy solutions.

The ideal candidate will possess the following:

• Thorough understanding of IT systems
• 1-2 years of experience with Oracle- Cerner or DaVita applications
• Ability to leverage your troubleshooting skills to provide timely solutions to customer problems to ensure customer satisfaction and productivity.
• Ability to independently problem-solve complex issues.
• Prior experience supporting clinical end users in a rapidly changing environment.
• Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together.
• 2+ years of support experience in a networked business environment
• Ability to read, write, and communicate effectively in English.
• ·Experience using Microsoft Office Applications
• Bachelor's degree or equivalent combination of education and professional experience
• Proficient in front of Microsoft office applications

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-KM4

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

$29.50-$43.50 / hour If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. * New York Exempt: • New York City and Long Island: $64,350.00/year • Nassau, Suffolk, and Westchester counties: $64,350.00/year • Remainder of New York state: $60,405.80/year New York Non-exempt: • New York City and Long Island: $16.50/hour • Nassau, Suffolk, and Westchester counties: $16.50/hour • Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: • Bellingham: $17.66/hour • Burien: $21.16/hour • Unincorporated King County: $20.29/hour • Renton: $20.90/hour • Seattle: $20.76/hour • Tukwila: $21.10/hour • Remainder of Washington state: $16.66/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.