Analyst, Application Support Engineer

Santander US; Madison (WI); On-site; USD 77,000 - 130,000; Full time

Job summary

Santander US is seeking an Analyst, Application Support Engineer to troubleshoot software and support existing applications. The role focuses on timely ticket resolution, issue escalation, and working with business analysts to translate user stories into technical solutions.

The position requires a Bachelor’s degree and 3+ years in IT with strong skills in .NET Core, C#, PowerShell, SQL, API usage, Jira, VMware, and Scrum. Prior customer support experience is valued.

Qualifications

• 3+ Years Information Technology, Technical Application Development, or similar experience.
• 3+ Years .NET Core, C#, PowerShell, SQL, VB, API and Vendor APIs, Jira, VMware Virtualization and Scrum Methodology experience – Preferred.
• 3+ Years Experience providing customer support for IT systems or applications.
• 3+ Years Experience writing technical documentation for both technical and nontechnical audiences.
• Analytical and problem solving skills.
• Ability to work independently and collaboratively.

Responsibilities

• Responds to inquiries and resolves issues with customers and staff.
• Recommends enhancements to existing software and applications for better effectiveness.
• Configure and administer systems or applications to ensure changes are planned and verified.
• Maintains quality, organization, and automation of software applications.
• Interacts with business areas to gain input for decisions.
• Provides guidance and training to less experienced IT Specialists.
• Translates user stories into technical solutions.
• Participates in special projects and reports as required.
• Escalates issues to Team Lead or Manager when needed.
• Troubleshoots incidents reported by business units or end users.
• Contributes to IT solution implementations, upgrades, and conversions.

Skills

IT experience

.NET Core

C#

PowerShell

SQL

APIs

Vendor APIs

Jira

VMware

Scrum

Customer support

Technical documentation

Analytical skills

Communication

Education

Bachelor’s Degree in related field

Tools

Jira

VMware

Job description

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities

The Difference You Make:

The Analyst, Application Support Engineer troubleshoots software and ensures that help desk tickets are resolved on time. The incumbent maintains and supports existing software applications, identifies and resolves basic application issues and bugs; escalates complex application issues to management for resolution.

• Responds to inquiries and refers issues to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved.

• Recommends enhancements to existing software and applications to improve effectiveness.

• Configure and administer systems or applications to ensure changes are methodologically planned, executed and verified.

• Helps maintain quality, organization, and automation of software applications.

• Interacts with business areas, and systems analysts and/or business analysts to gain input and support decision making.

• Provide guidance and training to less experienced IT Specialists.

• Analyzes user stories written by domain experts and translate to technical solutions.

• Assists in special projects and tasks for the department of a diverse nature.

• Prepares a variety of routine and special reports as required.

• Escalates work issues to Team Lead or Manager as needed

• Troubleshoot incidents reported by business units or end users.

• Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 3+ Years Information Technology, Technical Application Development, or similar experience. - Required.
• 3+ Years .NET Core, C#, PowerShell, SQL, VB, API and Vendor APIs, Jira, VMware Virtualization and Scrum Methodology experience – Preferred.
• 3+ Years Experience providing customer support for IT systems or applications. - Preferred.
• 3+ Years Experience writing technical documentation for both technical and nontechnical audiences. - Preferred.
• Analytical and problem solving skills.
• Basic communication skills. .
• Ability to work independently and collaboratively. .
• Ability to work effectively in a fast-paced environment. .
• Ability to learn new technologies. .
• Produces accurate and quality work; detail oriented. .
• The ability to program in required language. .
• General understanding of the technology project lifecycle. .
• General understanding of financial services business environment. .
• Requires broad theoretical job knowledge typically obtained through advanced education.
• Basic knowledge in development tools. .
• Basic knowledge in programming languages and methodologies.
• Technical writing and documentation experience.
• Ability to communicate technical concepts to non-technical personnel.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$76,875.00 USD

Maximum:

$130,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) (https://businessolver.foleon.com/santander/2026-santander-eguide/)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO