Analyst 1, Patient Access Systems

Stanford Health Care; Palo Alto (CA); Hybrid; USD 74,000 - 99,000; Full time

Job summary

Stanford Health Care is seeking an Application Analyst to learn and apply functional and technical expertise in revenue cycle and access systems, configuring, testing, and supporting solutions that improve revenue and patient financial experience. Epic Cadence, Prelude, Referrals, RTE, and Grand Central are included, plus non-Epic systems.

The Clinical Systems Analyst I will support core functions of the applications, implement, administer, and support assigned systems under guidance, with a

Qualifications

• Bachelor's Degree preferred in IT, CS, business or related field.
• Must obtain Epic certification in relevant module(s) within 6 months of employment date.

Responsibilities

• Provide tier-2 support of application incidents reported through the help desk.
• Perform daily monitoring of applications in production use.
• Coordinate application support with Infrastructure, Reporting, and other IT teams.
• Assist in implementing low complexity tools and workflows.
• Assist in upgrades and testing of new software or workflows.
• Support testing for new implementations or upgrades.
• Modify tables and master files under senior guidance.
• Follow documented procedures for changes and deployments.
• Participate in team meetings and maintain records.
• Provide ongoing troubleshooting and 24/7 on-call support as required.
• Act as liaison to facilitate resolution of low-complexity issues.

Skills

Microsoft Office

Diagnose problems

Learning new tech

Task planning

Communication

Team collaboration

Customer liaison

Education

Bachelor's degree preferred in IT / related field

Epic certification within 6 months

Tools

Epic

Experian RTE

Point-of-Sale systems

Case management systems

Job description

Hybrid

1830 Embarcadero - PALO ALTO

Full time

R2659934

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

This Application Analyst position will learn and apply functional and technical expertise in revenue cycle and access systems to configure, test, and support solutions that increase revenue, reduce cost, and improve the patient financial experience. The role will develop understanding of Epic revenue cycle modules including, but not limited to Epic Cadence, Prelude, Referrals, RTE, and Grand Central. In addition to Epic skills, the Application Analyst will configure, deploy, and support non-Epic systems including but not limited to Experian RTE, point-of-sale, case management and other third-party revenue cycle systems.

This is a Stanford Health Care job.

A Brief Overview

The Clinical Systems Analyst I supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the general guidance of senior members of the team. The position will have a basic understanding of Epic modules and health system operations.

Locations

Stanford Health Care

What you will do

• Provide tier-2 support of application incidents reported through the help desk

• Perform daily monitoring of applications in production use

• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk

• Assist in the implementation of low complexity tools and workflows

• Assist in the upgrade of applicable software or enhancements to existing workflows

• Assist in any testing that is required as part of new implementations, enhancements or upgrades

• Modify tables/master files, make additions and changes under the direction of senior team members

• Implement changes using documented procedures that are compliant with department’s policies and procedures

• Participate in team and cross-team meetings and maintain appropriate meeting records

• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required

• Take ownership of low complexity issues and act as a liaison between customer and other support staff to facilitate resolution

Education Qualifications

• Bachelor's Degree preferred - BACHELOR’S DEGREE IN INFORMATION TECHNOLOGY, COMPUTER SCIENCE, BUSINESS ADMINISTRATION, MANAGEMENT SYSTEMS, ELECTRONICS TECHNOLOGY, COMPUTER ENGINEERING, HEALTH INFORMATION MANAGEMENT OR A RELATED FIELD FROM AN ACCREDITED COLLEGE OR UNIVERSITY

• Must obtain Epic certification in relevant module(s) within 6 months of employment dateRequired

Experience Qualifications

• Six (6) months of healthcare or technology related work experience Required

Required Knowledge, Skills and Abilities

• Mid-level Microsoft Office skills

• Ability to diagnose and resolve routine technology problems

• Ability and desire to learn to resolve specialized and advanced technology problems

• Ability to establish a set of tasks and activities associated with an intended outcome and timeline

• Ability to take action consistent with available facts, constraints, and anticipated consequences

• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner

• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions

• Ability to develop new skills and teach others

• Ability to collaborate and build consensus with stakeholders

• Ability to understand and adhere to operational standards, policies, and procedures

• Ability to identify risks and issues

• Ability to develop solutions for new and unfamiliar challenges

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $54.27 - $71.91 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .