Amusement Team Associate

Round1 Entertainment Inc; Towson (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Arcade play (1 hour/week)

Bowling time (90 minutes/week)

Karaoke/Billiards time (1 hour/week)

Food discount (50% per shift)

Complimentary beverage per shift

Job summary

Round One Entertainment is seeking a Customer Service Associate for our Amusement Department in Towson, MD. The role focuses on engaging guests, maintaining games, and delivering a fun, high-energy experience in a busy entertainment venue.

Qualified applicants will have a High School diploma and 1–2 years in hospitality or retail. Benefits include arcade and bowling perks, beverage discounts, and a positive team environment.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of hospitality or retail experience preferred.

Responsibilities

• Engage customers during assigned shifts to assess their needs and satisfaction.
• Maintain inventory levels on amusement games.
• Keep games and counters clean and visually appealing for customers.
• Answer phone calls for general inquiries with a friendly attitude.
• Respond to customer requests politely and promptly.
• Perform special projects and other duties as assigned by management.

Skills

Customer service

Friendly demeanor

Communication

Multitasking

Education

High School diploma

Job description

Round One Entertainment is looking to hire Customer Service Associates for our Amusement Department. Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

Please note that any staff handling alcohol must be at least 21 years or older. Open availability for our work hours, between 10am - 2 am daily, is preferred.

Benefits:

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.

Essential Duties:

• During assigned shifts engage customers to determine whether their needs are met.
• Maintain inventory levels in amusement games.
• Maintain games and counters clean and visibly attractive to customers’ eyes.
• Respond responsively, and politely with a friendly demeanor to customers’ requests.
• Answers phone calls for all general inquiries.
• Performs special projects and other miscellaneous duties as assigned by management.

Non-Essential Duties:

• Conducts alcohol and age restriction control by company policies.
• Conducts lost and found procedures according to company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

• High School diploma and a minimum of one to two years of experience in a hospitality or retail environment.

Work Environment:

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle, feel, and reach with hands and arms.
• Lifting and/or moving up to 100 lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.