Amusement (Arcade) Supervisor

Round One Entertainment Inc.; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical

Dental

Vision

Life

401(K) with company matching

Job summary

Round One Entertainment Inc. is seeking an Amusement Supervisor to support the Amusement Manager in supervising the arcade department and ensuring top-tier guest experiences.

The role requires a High School Diploma or GED and 21+ to handle alcohol, with strong leadership and sales skills. This position expects open availability, including nights and weekends, and 2–3 years of retail management experience in entertainment or hospitality.

Qualifications

• Requires a High School Diploma or GED.
• Open availability, especially nights and weekends, is required.
• Must be 21 years or older to handle alcohol.
• 2–3 years of retail management experience in entertainment/hospitality preferred.

Responsibilities

• Provide excellent customer service and ensure customer satisfaction by being visible and accessible.
• Assist Amusement Manager/General Manager in scheduling and training of staff; ensure proper training.
• Achieve departmental sales goals and be on the floor to provide personal sales support.

Skills

Customer service

Team management

Sales skills

Education

High School Diploma or GED

Job description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement (Arcade) Department.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required.

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits

Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Essential Duties

Customer Service

• Provide excellent customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Explains game operation or rules to customers, and responds to customer complaints of machine glitch through troubleshooting.

Team Management

• Assists Amusement Manager and/or General Manager in planning and preparing work schedules, and assignments of employees to specific duties.
• Ensure all store amusement employees are properly trained.

Sales

• Achieve departmental sales goals.
• Be on the floor to provide personal sales support.

Compliance

• Conducts tills checks, refunds, credit and ticket adjustments in accordance with the company policy.
• Supervise department employees to ensure they are in compliance with established operational practices and policies.

Operations Management

• Conducts opening and closing department procedures.
• Control payout ratios of crane operations by remaining highly attentive to pay out numbers and customer volume.
• Assist Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis.
• Cross trained in other departments for assistance.

Qualifications

• 2-3 years retail management experience, preferably in the entertainment / retail / hospitality industries.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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