AML Detection & Investigation Quality Lead

PNC; Chicago (IL); Hybrid; USD 64.000 - 250.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental & Vision

Life Insurance

Disability protection

401(k) match

Education assistance

Wellness program

Zusammenfassung

PNC is seeking a seasoned BSA/AML Quality Lead to review complex investigations, ensure compliant narratives, and drive continuous improvement within the AML program. You will mentor analysts, elevate high-risk cases, and collaborate with leadership to mitigate risk and maintain regulatory standards.

The role may be based in multiple states with possible remote work; occasional in-office participation may be required. A strong background in fraud, sanctions, and financial crimes is expected.

Qualifikationen

• Analytical thinking and problem solving for complex investigations.
• Ability to coach and mentor investigators on indicators of typologies.
• Strong written communications and case narrative standards.

Aufgaben

• Conduct quality analyses of complex investigations.
• Identify systemic issues and drive correction actions.
• Ensure narratives are complete and compliant with policies.
• Coach investigators and escalate high-risk cases.
• Lead root-cause analysis and continuous improvement projects.

Kenntnisse

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Ausbildung

Bachelors

Jobbeschreibung

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection and Investigation Quality Lead within PNC's AML organization, you will be based in Pennsylvania, Alabama, Florida, North Carolina, Ohio, Arizona, Colorado, Washington D.C., Illinois or Texas. This role is for a seasoned BSA/AML professional. The ideal candidate will have extensive experience in financial crimes, including but not limited to suspicious activity reporting, high risk customer/enhanced due diligence review, and/or OFAC/sanctions screening and compliance. Experience with BSA/AML/OFAC quality processes is welcome. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Utilizing standard procedures and independent judgment, conducts quality analysis of the complex investigations performed by senior level staff. Identifies systemic issues, drives correction and implements solutions. Reviews highly complex and/or high impact investigations prepared by staff to ensure decision making is appropriate and documented. Ensures narratives are complete, accurate, and comply with external guidance and internal policies and procedures. Applies subject matter and industry knowledge to vet case decisions and resolve discrepancies appropriately. Ensures the appropriate materials and documentation of the investigation performed are retained. Maintains strong quality control protocols. Works with staff to develop and improve incoming quality. Coaches and mentors analysts/investigators on indicators of various typologies and emerging threats. Acts as a coach and mentor to less experienced investigative staff. Identifies and analyzes complex factors related to risk mitigation and protection, anticipating potential consequences and recommending appropriate controls. Identifies systemic issues, facilitates effective root cause analysis and corrective actions and implements solutions under supervision. Elevates high profile or high risk cases to appropriate management to ensure visibility of potential reputational risks. Drives continuous improvement projects.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies

Competencies

• Anti-money Laundering/Sanctions Policies and Procedures
• Business Process Improvement
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Matrix Management
• Operational Risk
• Problem Solving
• Quality Management
• Regulatory Environment - Financial Services

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Education: Bachelors

Certifications

Certifications: No Required Certification(s)

Licenses

Licenses: No Required License(s)

Language Assessments

Language Assessments: No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $63,750.00 – $250,000.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/02/2026, although it may be longer with business discretion.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• Years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Company Heritage

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

Why Join Us

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