AML Detection & Investigation Quality Lead

PNC Bank NA; Pennsylvania; Hybrid; USD 64,000 - 250,000; Full time

Benefits offered by this job

Medical coverage

Dental/vision

Life insurance

Disability protection

401(k) with match

Paid time off

Job summary

PNC is seeking a Detection and Investigation Quality Lead for its AML organization, based in Pennsylvania with eligibility for remote work in select locations. The role emphasizes senior BSA/AML expertise, high-quality investigations, and process improvement across multiple states.

The candidate will mentor investigators, ensure compliance with external and internal guidelines, and drive continuous improvement projects while operating within a secure home-based or hybrid work setting.

Qualifications

• University/college degree with 3+ years of relevant/direct industry experience.
• Bachelor's degree (required).
• No certifications required.

Responsibilities

• Conduct quality analysis of complex investigations performed by senior staff.
• Identify systemic issues, drive corrections and implement solutions.
• Review highly complex investigations to ensure appropriate decision making and documentation.
• Ensure narratives are complete, accurate, and compliant with guidance and policies.
• Vet case decisions using subject matter knowledge and resolve discrepancies.
• Maintain documentation of investigations and retain relevant materials.
• Develop and improve incoming quality with staff guidance.
• Coach and mentor analysts on indicators of typologies and emerging threats.

Skills

Analytical Thinking

Customer Solutions

Decision Making

Operational Risk

Problem Resolution

Researching

Risk Mitigation

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Detection and Investigation Quality Lead within PNC's AML organization, you will be based in Pennsylvania, Alabama, Florida, North Carolina, Ohio, Arizona, Colorado, Washington D.C., Illinois or Texas. This role is for a seasoned BSA/AML professional. The ideal candidate will have extensive experience in financial crimes, including but not limited to suspicious activity reporting, high risk customer/enhanced due diligence review, and/or OFAC/sanctions screening and compliance. Experience with BSA/AML/OFAC quality processes is welcome.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Utilizing standard procedures and independent judgment, conducts quality analysis of the complex investigations performed by senior level staff.
• Identifies systemic issues, drives correction and implements solutions.
• Reviews highly complex and/or high impact investigations prepared by staff to ensure decision making is appropriate and documented.
• Ensures narratives are complete, accurate, and comply with external guidance and internal policies and procedures.
• Applies subject matter and industry knowledge to vet case decisions and resolve discrepancies appropriately.
• Ensures the appropriate materials and documentation of the investigation performed are retained.
• Maintains strong quality control protocols.
• Works with staff to develop and improve incoming quality.
• Coaches and mentors analysts/investigators on indicators of various typologies and emerging threats.
• Acts as a coach and mentor to less experienced investigative staff.
• Identifies and analyzes complex factors related to risk mitigation and protection, anticipating potential consequences and recommending appropriate controls.
• Identifies systemic issues, facilitates effective root cause analysis and corrective actions and implements solutions under supervision.
• Elevates high profile or high risk cases to appropriate management to ensure visibility of potential reputational risks.
• Drives continuous improvement projects.

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Preferred Skills

• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Riskser
• Problem Resolution
• Researching
• Risk Mitigation Strategies

Competencies

• Anti-money Laundering/Sanctions Policies and Procedures
• Business Process Improvement
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Matrix Management
• Operational Risk
• Problem Solving
• Quality Management
• Regulatory Environment - Financial Services

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $63,750.00 – $250,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/02/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

To learn more about these and other programs, including benefits for full-time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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