Detection & Investigation Analyst Lead: Fraud Detection & Remediation

PNC Financial Services Group, Inc.; Birmingham (AL); Sur place; USD 41 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical coverage

401(k) with match

Pension and stock plan

Paid holidays

Vacation days

Résumé du poste

PNC Financial Services Group, Inc. is seeking a Detection & Investigation Analyst Lead to join the Fraud Detection & Remediation team. The role is based in Birmingham, AL, with possible shifts across multiple locations and 24/7/365 coverage to meet business needs.

The candidate will manage complex investigations, apply risk judgment, and handle multiple work streams while maintaining thorough case records and adhering to KYC procedures. Strong communication and analytical skills are essential.

Qualifications

• Roles at this level typically require a university/college degree with < 1 year of professional experience.
• In lieu of a degree, a comparable combination of education and experience may be considered.
• Relevant certifications or training in fraud detection or investigations are a plus.

Responsabilités

• Perform complex investigations and analysis.
• Create, maintain, and update formal case records.
• File security incident reports and complaints when required.

Connaissances

Investigations

Policy & risk

Multi-tasking

Fraud investigations

Case management

Incident reports

KYC procedures

High-risk calls

Alert queues

Channel balance

Formation

Bachelors

Description du poste

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection & Investigation Analyst Lead within PNC's Fraud Detection & Remediation organization, you will be based in Birmingham, AL, Denver, CO, Strongsville, OH. *We maintain continuous 24/7/365 coverage, and a variety of shift schedules may be available based on business needs and staffing requirements.* Potential shifts available based on business need: Sunday - Wednesday: 9:30 PM - 8:30 AM EST Monday - Friday: 3:30 PM-12:00 AM EST Friday - Monday: 9:30 AM-8:30 PM EST Tuesday - Saturday: 1:00 PM-9:30 PM EST

Preferred Skills

• Perform complex investigations and analysis
• Apply policy and risk judgment consistently
• Manage multiple work streams simultaneously
• Conduct in-depth fraud investigations end-to-end
• Create, maintain, and update formal case records
• File security incident reports and complaints when required
• Apply authentication and KYC procedures consistently
• Handle inbound calls involving higher-risk scenarios
• Work advanced alert queues when volume allows
• Balance phone, alert, and case work independently

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies

Competencies

Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $41,250.00 – $75,625.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 10/13/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.

Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or discharge your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.