Americas Workplace Experience Lead, Sr. Director

Consulting, Inc.; Washington (District of Columbia); On-site; USD 180,000 - 240,000; Full time

Job summary

FTI Consulting’s Americas Head of Workplace Experience, a Senior Director role, leads a regional team delivering workplace services across the US, Canada and LATAM, including the DC HQ. You will shape strategy, manage daily operations, and partner with GRE, ITG, HR, Finance, and Marketing to create a best-in-class employee experience for 6000+ colleagues.

The role emphasizes multi-site oversight, hospitality focus, and adoption of new workplace tech, with responsibility for budgets, vendor

Responsibilities

• Manage, train, and lead Workplace Experience team to deliver excellence across services.
• Design and lead playbooks, guidelines, and standards for WPX and cross-functional service teams.
• Coordinate Talent Management needs: recruitment, training, development, employee relations, performance management and compensation.
• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
• Oversee third party outsourcing governance with national partners; ensure compliance and quality.
• Oversee hospitality, concierge and reception, hoteling, office services, facilities and communications; landlord engagement, sustainability.
• Partner with Health, Safety and Security team to implement initiatives and protocols.
• Collaborate with ITG and Real Estate for technology tools like AV, Teams, and related solutions.
• Provide stakeholder management, reporting, and serve as escalation point for workplace issues by region.
• Develop overhead operating budgets for each location and monitor expenses; support forecasting.
• Create WPX business cases for real estate scenarios and identify cost-saving opportunities.
• Partner with GRE on design input for capital projects and coordinate on space planning.
• Liaise between GRE and Workplace on long-term space planning and design standards.
• Execute change management road map to support renovations, moves and other projects.

Job description

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you'll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About the Role

The Americas Head of Workplace Experience is a leadership role (Snr Director) responsible for the management of business functions and oversight of FTI's Americas portfolio (US, Canada, LATAM) as well as direct oversight of our Washington DC HQs. You will lead a team that leverages technology, workplace design, hospitality and business services to deliver a best-in-class workplace experience environment for approximately 6000+ employees across multiple locations.

This position reports to and collaborates with the Managing Director of Global Workplace Experience.

In this role, you will have oversight of daily operations and supervision of the Americas team to deliver:

• Workplace Services for employees and visitors, including Hoteling/agile working management, space booking operational oversight, Reception, Conference Center, Pantry Service, Catering Orders, Onboarding, and Meeting/Event Management
• Operations services such as Facilities Management, Security, Repairs and Maintenance, Space Utilization (Hoteling/Moves/Adds/Changes), Mail/Print/Supplies, Emergency Preparedness, Contingency Plans and Vendor Management.
• Overhead expense operating budget development, forecasting, monitoring, variance analysis and expense control activities.

This role requires the ability to collaborate effectively on a peer basis with many corporate functions - including Global Real Estate (GRE), Information Technology Group (ITG), Human Resources (HR), Finance, Marketing - as well as FTI's diverse range of consulting practice groups.

The ideal candidate will come with a proven track record of multi-site management and be ready for their next career progression to a region wide role or already come armed with national/Americas-wide experience., The candidate will be forward-thinking and hospitality-focused, have comfort working with emerging workplace technology and the ability to support facilities management and operations in a fast-paced environment.

What You'll Do

Team Management and Development

Manage, train, and lead Workplace Experience team to exceed expectations and deliver excellence across the suite of services within our portfolio.

Design and lead the implementation of playbooks, guidelines, best practices, and standards for WPX and cross-functional service teams.

Coordinate Talent Management needs of the team, including recruitment, training, development, employee relations, performance management and compensation.

Workplace Services - Oversight and leadership in:

Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.

Third party outsourcing - oversight and governance of our national partners

Workplace experience services including hospitality, concierge and reception, hoteling/agile working, office services, facilities and communications, landlord engagement, sustainable practices

Partnering with Health, Safety and Security team to deliver key initiatives and protocols

Partner with ITG and Real Estate for implementation and support of Technology tools/solutions that are incorporated into the onsite and hybrid work experience, such as Audio Visual, Teams/WebEx, DataWatch, Genetec, Eptura.

Stakeholder management and reporting and serving as an escalated point-of-contact for assistance with resolution of Workplace issues for your region

Financial Management

Develop with WPX team annual overhead operating budgets for each location

Review expenses monthly, oversee variance explanations, support forecasting/re-forecasting needs

Develop WPX business cases for real estate scenarios

Identify cost saving opportunities e.g., supplies, in-house consumables

Project Delivery

Partner with Global Real Estate (GRE) on providing design input and coordinating on the ground workplace support on capital projects, office moves and buildouts.

Liaise between GRE team and Workplace on all matters related to long-term space planning, workplace & location strategies and design standards

Execute change management road map to support renovations, moves and other projects to ensure successfu