Americas Regional Customer Experience Manager

Qnity Electronics, Inc.; Wilmington, Northern (DE, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Qnity Electronics, Inc. seeks an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

You will lead Customer Service, Pricing, Customer Operations, Enablement, and CRM teams, partnering with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and results. Reporting to the Global Customer Experience Leader, you will champion a customer-first culture,

Qualifications

• Significant leadership experience in CX, Customer Service, Commercial Operations, Supply Chain or related functions.
• Deep understanding of order-to-cash processes, CRM, and service operations.
• Proven success leading leaders in a matrixed global organization.
• Strong strategic thinking, business acumen, and stakeholder management.
• Experience driving transformation and business results.

Responsibilities

• Lead, develop, and coach a high-performing Customer Experience organization.
• Drive talent development, succession planning, engagement, and team performance.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Own customer-facing operations across service, pricing, enablement, CRM, and order fulfillment.
• Strengthen relationships with customers, commercial teams, and key stakeholders.
• Champion service excellence, customer satisfaction, and business growth.
• Drive automation, digitization, and process simplification initiatives.
• Achieve regional service, productivity, and performance goals.
• Partner with Supply Chain and Operations to ensure reliable fulfillment.
• Lead issue resolution, escalation management, and continuous improvement.

Skills

Leadership

Strategic thinking

Stakeholder mgmt

Transformation

Global experience

Travel ability

Education

Bachelor's degree

Job description

Summary

Are you passionate about creating exceptional customer experiences while leading high-performing teams across a dynamic, global organization? We are looking for an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

In this strategic leadership role, you will lead Customer Service, Pricing, Customer Operations, Enablement, and Customer Relationship Management teams, partnering closely with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and business results.

Reporting to the Global Customer Experience Leader, you will champion a customer-first culture, accelerate digital transformation, and ensure seamless execution across the entire order-to-cash journey.

What You’ll Do

Lead & Inspire

您是否渴望助力激动人心的先进电子领域的下一次飞跃？您是否希望跟我们一起解决难题， 共同推动电子技术和互联科技的快速发展？那么，带着您的解决问题的能力、热情和创造力，与我们一起推动电子领域的下一次飞跃。

在启诺迪，我们不仅是先进电子和高科技领域材料及解决方案的全球领导者，更是一个紧密团结、充满激情、勇于挑战的团队。我们所有敬业的团队都致力于将尖端技术变为现实。我们重视具有前瞻性思维的挑战者、突破界限的开拓者以及各个部门的多元化视角，因为我们深知，我们在推动世界进步、造福全人类方面扮演着至关重要的角色。了解如何加入我们，开启或加速您的职业生涯。

Summary

Are you passionate about creating exceptional customer experiences while leading high-performing teams across a dynamic, global organization? We are looking for an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

In this strategic leadership role, you will lead Customer Service, Pricing, Customer Operations, Enablement, and Customer Relationship Management teams, partnering closely with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and business results.

Reporting to the Global Customer Experience Leader, you will champion a customer-first culture, accelerate digital transformation, and ensure seamless execution across the entire order-to-cash journey.

What You’ll Do

• Build, develop, and coach a high-performing Customer Experience organization.
• Drive talent development, succession planning, engagement, and team performance.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Own customer-facing operations across service, pricing, enablement, CRM, and order fulfillment.
• Strengthen relationships with customers, commercial teams, and key stakeholders.
• Champion service excellence, customer satisfaction, and business growth.
• Drive automation, digitization, and process simplification initiatives.

• Achieve regional service, productivity, and performance goals.
• Partner with Supply Chain and Operations teams to ensure reliable customer fulfillment.
• Lead issue resolution, escalation management, and continuous improvement efforts.
• Ensure compliance with company policies, regulations, and control requirements.

• Translate global Customer Experience strategies into impactful regional action plans.
• Lead cross-functional initiatives that improve customer engagement and operational effectiveness.
• Identify and scale best practices across the organization.
• Drive innovation through benchmarking, analytics, and data-driven decision-making.

What You Bring

• Significant leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or related functions.
• Deep understanding of order-to-cash processes, customer relationship management, and service operations.
• Proven success leading leaders and influencing across complex, matrixed organizations.
• Strong strategic thinking, business acumen, and stakeholder management skills.
• Experience driving transformation, operational improvements, and business results.
• Ability to thrive in a global, fast-paced environment.
• Electronics industry experience is a plus.
• APICS (CPIM/CSCP) or Six Sigma certification is an advantage.
• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• Ability to travel internationally (approximately 30%).

Why Join Us?

This is an opportunity to shape the future of customer experience across the Americas, influence key business decisions, and lead transformational initiatives that create meaningful impact for customers, employees, and the business. If you are a strategic, customer-focused leader who thrives on driving change and delivering results, we'd love to hear from you.

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加入我们的人才社区 并与我们保持联系！ https://careers.qnityelectronics.com/cn/zh/jointalentcommunity

Qnity是一家推崇机会均等的公司。我们对符合条件的求职者一视同仁，不会因其种族、肤色、宗教、信条、性别、性取向、性别认同、婚姻状况、国籍、年龄、退伍军人身份、残疾或或属于任何其他受保护阶层而区别对待。如果您需要借助合理的便利条件来搜索或申请职位，请访问我们的无障碍功能页面获取联系信息。 http://www.qnityelectronics/accessibility.html

Qnity提供全面的薪资和福利方案。要了解更多，请访问薪酬和福利页面 https://careers.qnityelectronics.com/cn/zh/compensation-and-benefits-final

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