Americas Delivery Lead - Enterprise Implementations

ELCA Informatique SA; Fort Lauderdale (FL); On-site; USD 180,000 - 280,000; Full time

Job summary

SECUTIX Americas in Fort Lauderdale is seeking a delivery leader to own end-to-end SECUTIX S-360 implementations across the Americas. You will govern time-to-go-live, quality, scope, and margins while leading a founding team through rapid growth and complex, high-visibility programs.

The role demands 15+ years in enterprise software delivery, strong executive presence, and hands-on experience building a delivery function. Travel for launches and events is expected.

Qualifications

• 15+ years in enterprise software delivery with a meaningful portion in professional services, implementation, onboarding, or technical program management at a B2B SaaS vendor.
• 5+ years leading people, including direct experience hiring and developing a delivery or implementation team, and not just managing an inherited one.
• Demonstrated ownership of complex, multi-stakeholder implementations with hard external deadlines and executive visibility.
• Strong command of delivery economics: scoping, estimating, SOW construction, change orders, utilization, and margin.
• Track record building process where none existed: methodology, templates, playbooks, and standards that survive your absence.
• Executive presence and the credibility to hold a difficult conversation with a client sponsor without damaging the relationship.
• Willingness to travel and to work event-driven hours during launches and championship windows.

Responsibilities

• Own end-to-end delivery of SECUTIX S-360 implementations across the Americas: enterprise sports properties, arts and cultural venues, attractions, and multi-venue campuses and districts.
• Serve as the accountable executive for time-to-go-live, delivery quality, scope discipline, and services margin across the regional portfolio.
• Personally lead the most strategic and complex programs: multi-entity federations, championship events with fixed immovable go-live dates, and migrations off incumbent platforms.
• Run delivery governance: steering committees, executive status reporting, escalation management, and go/no-go decisions for launch readiness.
• Design the Americas delivery organization: define roles, levels, ratios, and the hiring sequence from a small founding team to a scaled practice.
• Recruit, onboard, coach, and retain implementation consultants, project managers, and solution and configuration specialists.
• Establish career paths, performance expectations, certification standards, and a bench plan that supports regional revenue growth without over-hiring ahead of it.
• Build a culture that combines consulting rigor with live-event operational reality.
• Localize and industrialize SECUTIX's global delivery methodology for the Americas market: statements of work, project plan templates, discovery frameworks, configuration standards, data migration playbooks, UAT protocols, training curricula, and hypercare models.
• Build repeatable, vertical-specific implementation accelerators.
• Manage and report the delivery KPI set: time-to-value, on-time go-live rate, services utilization and realization, project margin, CSAT at launch, escalation volume, and first-90-day platform adoption.
• Own the data migration and integrations discipline in partnership with product and engineering.
• Partner with the commercial team: support pre-sales and RFP pursuits, ensure clean sales-to-delivery handoff, and act as executive voice with client sponsors.

Skills

Enterprise software delivery

People leadership

Executive stakeholder management

Delivery economics

Process development

Executive communication

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

Ticketing platform experience

CRM implementations (Salesforce, Dynamics, HubSpot)

Data migration & integration

Job description

SECUTIX Americas in Fort Lauderdale is seeking a delivery leader to own end-to-end SECUTIX S-360 implementations across the Americas. You will govern time-to-go-live, quality, scope, and margins while leading a founding team through rapid growth and complex, high-visibility programs.

The role demands 15+ years in enterprise software delivery, strong executive presence, and hands-on experience building a delivery function. Travel for launches and events is expected.