Americas Customer Support Leader

TeamViewer; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Onsite in Tampa

Competitive compensation and bonuses

Flexible PTO and paid holidays

401(k) with employer matching

Health insurance

Parental Leave

Life Insurance & Disability

Team events & All Hands

Open door policy

Diversity & inclusion culture

Job summary

TeamViewer is seeking a Customer Support Manager for the Americas in Tampa, FL. You will lead a multi-country support team, set performance goals, and drive improvements across processes and tools to ensure top-tier customer satisfaction.

You will partner with Product, Sales and Engineering to translate customer feedback into actionable changes while maintaining documentation and onboarding of new members. Fluency in English is required; other languages are a plus.

Qualifications

• 5+ years in customer support or service management
• 2+ years in supervisory/leadership role
• Strong interpersonal and communication skills
• Data-driven mindset with ability to improve team performance
• Familiarity with support software and productivity tools
• Fluency in English; Spanish/Portuguese a plus

Responsibilities

• Lead and mentor a team of customer support representatives to deliver outstanding service.
• Set and monitor performance goals and KPIs across the Americas.
• Oversee scheduling and workload across multiple time zones.
• Handle escalated issues and serve as point of contact for major clients.
• Collaborate with Product, Sales, and Engineering to provide customer insights.
• Develop and maintain support documentation; participate in hiring and onboarding.

Skills

Leadership

Communication

Data analysis

Multitasking

Cross-functional collaboration

Customer service excellence

Education

Bachelor's degree in IT / Business / related

Tools

FreshDesk

Genesys

Salesforce Service Cloud

Job description

TeamViewer is seeking a Customer Support Manager for the Americas in Tampa, FL. You will lead a multi-country support team, set performance goals, and drive improvements across processes and tools to ensure top-tier customer satisfaction.

You will partner with Product, Sales and Engineering to translate customer feedback into actionable changes while maintaining documentation and onboarding of new members. Fluency in English is required; other languages are a plus.