American Express Jobs ( Manager Quality Assurance ) @ Get Dream Job

American express; Springfield (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

401(k) matching

Healthcare coverage

Hybrid work options

Parental leave 20+ weeks

Wellness programs

Career development

Job summary

American Express is seeking a Manager Quality Assurance in Springfield, with hybrid work options. The role oversees QA strategy, test planning, and cross‑team collaboration to ensure robust software releases.

A strong background in automated and manual testing, UFT, and CI/CD processes is essential. Candidates should have a bachelor’s degree in software engineering or CS, 3+ years in QA, and experience driving QA across multiple apps.

Qualifications

• Bachelor's degree in software engineering, CS or related field.
• 3+ years in software development with QA focus including automated and manual tests.
• Experience establishing and driving QA processes across multiple applications.
• Proficient with UFT test automation.
• Hands-on with test-driven development, unit testing, automation framework coordination, regression testing, GUI/web/API testing, CI/CD.

Responsibilities

• Define test strategy with developers, QA analysts, and product owners.
• Manage relationships with external QA vendors.
• Test software releases with cross-functional teams (QA, engineers, product).
• Partner with operations to maintain and enhance CI/CD pipelines.
• Develop test plans, data requirements, and testing traffic workflows.
• Analyze performance data and define quality improvement initiatives.
• Adopt new testing tools and techniques as opportunities arise.

Skills

QA

Automation

CI/CD

Unit testing

API testing

Scripting

Education

Bachelor's degree

Tools

UFT

Java

Python

JavaScript

Job description

Job Title: Manager Quality Assurance

Salary: $20-30 per hour

Company: American Express

Location: Springfield, USA

Education: Graduate level

Key Responsibilities

• Work closely with software developers, QA analysts, and product owners to define the test strategy and improve testing practices.
• Manage relationships with external QA vendors.
• Collaborate with QA engineers, lead engineers, delivery leads, and the Head of Product Development to test software releases.
• Partner with operations teams to maintain and enhance CI/CD pipelines.
• Participate in project planning and status meetings.
• Develop test plans, test data requirements, and traffic of testing activities.
• Analyze performance data releases and define quality improvement initiatives.
• Identify opportunities to adopt new testing tools and techniques.

Qualifications

• Bachelor's degree in software engineering, computer science, or a related field, or equivalent experience.
• 3+ years of experience in software development with a focus on QA, including designing, running, and managing automated and manual tests.
• Experience establishing and driving QA processes across multiple applications.
• Proficient with functional (UFT) test automation.
• Hands‑on experience with test‑driven development, unit testing, automation framework coordination, regression testing, GUI, web, and API testing, continuous integration, and continuous deployment.
• Knowledge of Java, JavaScript, or Python is desirable but not required.

Benefits

• Competitive base pay.
• Performance bonuses.
• 6% employer match on 401(k) retirement plan.
• Free financial education and financial planning support.
• Comprehensive medical, dental, vision, life, and disability coverage.
• Flexible work schedules and hybrid work options via Amex Flex.
• 20+ weeks paid parental leave for all parents regardless of gender.
• Access to worldwide on‑site wellness programs with medical professionals.
• Free and confidential counseling assistance through the Solid Personalities program.
• Career development and training opportunities.

Equal Opportunity Employer

American Express is an equal‑opportunity employer and pursues workforce opportunities regardless of race, diversity, religion, sex, sexual orientation, gender identity, public status, veteran status, disability status, age, or any other protected status by law. We support our associates with the resources they need to thrive, both professionally and personally.