Business Delivery Manager
JLL
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Benefits offered by this job
Job summary
JLL is seeking a Business Delivery Manager, Americas in Chicago, IL to bridge account objectives and operational excellence within a high-profile technology client account. The role focuses on communications, change management, and ensuring adoption across the Americas account team.
You will collaborate with senior leadership to plan service line programming, develop multi-channel communications, and drive continuous improvement in delivery and client experience.
Qualifications
- Bachelor's degree in Communications, Design, Marketing, Business, or related field.
- 6+ years of experience in strategic communications, account coordination, client experience, business operations, or related client-facing roles.
- Experience supporting senior leadership in client relationship activities.
- Creative Portfolio demonstrating professional client presentation work and project execution.
- Strong skills in Adobe Creative Cloud, presentation software, and familiarity with AI-powered tools.
- Experience supporting high-value client relationships and understanding complex account dynamics.
- Excellent written and verbal communication skills with ability to adapt content for diverse audiences.
- Strong project management skills and ability to manage multiple priorities.
- Proven ability to translate complex strategies into action.
Responsibilities
- Lead strategic delivery planning with roadmaps and program plans.
- Develop and execute multi-channel communication strategies for engagement; tailor messaging for diverse stakeholders.
- Collaborate with Senior Leadership to plan and execute service line programming.
- Schedule program rollouts and define success metrics with Programs and Performance managers.
- Drive change management initiatives and measure adoption and impact.
- Identify operational bottlenecks and drive continuous process improvement with Leadership and Governance teams.
Skills
Education
Tools
Job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Business Delivery Manager reports to the Head, Business Services and serves as a critical central position within a high-profile technology client account. This role is essential for bridging the gap between account objectives and operational excellence. By focusing on communications and successful change management, the Business Delivery Manager ensures that complex account programs and initiatives are not only delivered efficiently but are also widely adopted and understood across the Americas account team, directly impacting employee engagement and operational consistency.
This position offers an excellent opportunity to blend creative thinking, strategic execution, and client relationship skills in a role that directly supports the account.
- Client Impact: You'll contribute meaningfully to our most important client relationships through strategic creative work
- Strategic Communications: Shape compelling narratives, craft multi-channel messaging frameworks, and ensure executive communications are clear, consistent, and engaging
- Creative Innovation: Work with cutting-edge AI-powered creative tools while maintaining professional presentation standards
- Leadership Collaboration: Regular interaction with senior leadership and direct contribution to firm-wide client strategy
- Skill Development: Continuous learning opportunities in emerging creative technologies and client experience methodologies
- Lead strategic delivery planning by creating comprehensive roadmaps and program plans that align with JLL and our client's evolving workplace priorities
- Develop and execute multi-channel communication strategies, utilizing newsletters, town halls, and intranet platforms, to ensure transparency and engagement; tailor messaging specifically for diverse stakeholder groups ranging from individual contributors to executive leadership
- Work closely with the Senior Leadership Team to plan and execute service line programming
- Collaborate with the Programs Manager and Performance Manager to schedule program rollouts and define success metrics
- Drive change management initiatives by facilitating stakeholder workshops, identifying and managing potential points of resistance, and establishing success measures for adoption and the long-term impact of transitions
- Partner proactively with the Senior Leadership Team, Global Programs, Business Operations and Governance teams to identify operational bottlenecks, driving continuous process improvement and collaborative problem-solving to enhance overall service delivery.
- Client journey initiatives that identify opportunities for enhanced engagement and value delivery
- Coordinate client feedback collection and integration processes, ensuring insights inform service improvements
- Assist with sensitive client communications and situation management under leadership guidance
- Collaborate with leadership to translate complex data and strategic concepts into compelling, professional visual presentations for clients
- Develop narratives and storytelling frameworks that support client communications and highlight our firm's value proposition
- Create high-quality presentations for client meetings, strategic reviews, and growth opportunities
- Utilize AI-driven content creation tools to produce unique, high-fidelity client-facing assets
- Ensure quality control for client-facing reports, proposals, and presentations, maintaining consistency and excellence
- Write, edit, and produce compelling content that showcases client partnerships and business outcomes across multiple channels
- Coordinate video production and graphic design deliverables for client communications, ensuring high-quality visual storytelling
- Support digital presence activities for key accounts, including content development and user experience optimization
- Contribute to thought leadership initiatives that position our firm as a strategic partner for clients
- Work closely with leadership and communication to deliver client-focused excellence
- Collaborate effectively with account teams, leadership, and regional communication professionals to ensure unified client experiences
- Monitor client satisfaction metrics, communication effectiveness, and relationship indicators
- Help maintain consistency, quality, and best practice implementation across all client touchpoints
- Bachelor's degree in Communications, Design, Marketing, Business, or related field
- 6+ years of experience in strategic communications, account coordination, client experience, business operations, or related client-facing roles
- Experience supporting senior leadership in client relationship activities
- Creative Portfolio: Demonstrated skills in both professional client presentation work and creative project execution
- Strong skills in Adobe Creative Cloud, presentation software, and familiarity with AI-powered creative tools
- Experience supporting high-value client relationships and understanding complex account dynamics
- Excellent written and verbal communication skills with ability to adapt content for diverse audiences
- Strong project management skills and ability to manage multiple priorities
- Proven ability to translate complex strategies into action
- Experience in relevant industry sector
- Experience with the Google suite of products
- International communications experience
- Experience leading communications through organizational change/transformation
- Agency management experience
- Public speaking and presentation skills
- Digital communications strategy expertise
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
123,000.00 - 161,210.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
On-site -Chicago, IL
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
JLL harnesses the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle ("JLL"), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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