Amenity Attendant

AKA Hotels + Hotel Residences; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

AKA Hotels + Hotel Residences in Philadelphia is seeking a friendly, detail-oriented Club Level Associate to engage residents and manage daily tasks. You will handle reservations for activities, assist with events, and provide outstanding service while maintaining safety and cleanliness.

This role requires at least one year in hospitality, a high school diploma, and flexibility to work nights, weekends and holidays. Join a team with over a century of hospitality history.

Qualifications

• One year hospitality experience.
• High school degree or equivalent.
• Flexibility with nights, weekends and holidays.
• Meticulous attention to detail.

Responsibilities

• Engage residents with an upbeat can-do attitude.
• Complete daily shift reports and transfer information to the next shift.
• Introduce property services to possible members and new residents.
• Maintain Club Level reservations for activities (golf, private dining, fitness).
• Keep the Club Level area clean, safe, and well organized.
• Assist in setting up special events.
• Build relationships with new and existing clients.
• Maintain safety standards and comply with regulations.
• Maintain an attractive bar display and ensure cleanliness.
• Restock snacks and beverages as needed.

Skills

Hospitality experience

Motivational

Verbal communication

Written communication

Manageability

Education

High school degree or equivalent

Job description

• Engage all residents with an upbeat can-do attitude
• Responsible for completing daily shift reports.
• Responsible for accurate and timely information passed on to the next shift.
• Introduce property services and amenities to possible members, new residents and new members
• Creating and maintaining reservations in the system for Club Level activities (i.e. golf simulator, private dining room, business center, fitness room, etc.)
• Take an active role on the oversite of the Club Level floor, ensuring equipment is running properly, area is clean and free from debris, and residents/members do not need assistance with anything
• Ability to set up and aide in Special Events
• General knowledge of local dining, entertainment and historical options
• Provide a thorough and professional introduction to incoming leads via walk-in, referrals, etc.
• Relationship building with new and existing clients
• Maintains resident confidence by maintaining service levels; garnering “repeat” visits
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Maintains attractive bar by arranging bottles and glasses for display; removing soiled glassware and empty bottles and cans; ensuring cleanliness.
• Maintains supplies by ordering, requisitioning, or re-stocking snacks, liquors, wines, beer, and non-alcoholic ingredients; replacing beer barrels.
• Prepares trash for disposal by separating garbage and recyclable items.
• Maintains safe, secure, and healthy bar and patrons by following and enforcing standards and procedures; judging when customers have consumed too much alcohol; call for alternate transportation; complying with legal regulations.
• Accurately make drink orders and gather items ordered.
• Perform other duties as assigned or deemed necessary by management.

Qualifications

• One year hospitality experience.
• High school degree or equivalent.
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail.
• Skills Needed: Motivational, verbal communication, written communication and manageability.

AKA Hotels + Hotel Residences is part of Korman Communities, a family owned and operated company. We consider our Team Members our most important asset. With over 100 years of history and experience, we are always looking for Team Members ready to join our family.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.