AMD Coordinator

Michigan Farm Bureau Family of Companies; Lansing (MI); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Hybrid work arrangement

Full benefits package (medical, dental

401K plan

Job summary

Michigan Farm Bureau Family of Companies is seeking an Administrative Support professional for the Auto Material Damage Department in a hybrid role based in Michigan (Lansing area). You will review auto damage claims, triage to appropriate areas, and coordinate with field staff and appraisal firms to expedite assignments while controlling costs.

You will also handle inquiries from policyholders and third parties, manage lien releases and salvage-related documents, and maintain knowledge of auto

Qualifications

• High school diploma or equivalent is required.
• Typing speed of 40 wpm with accuracy is required.
• Knowledge of computers and various software is required.
• Knowledge of claims activities and terminology is required.
• Associates or bachelors degree preferred.
• Two years of experience in a claim, auto repair, or professional office environment preferred.

Responsibilities

• Provide efficient administrative support to the Auto Material Damage Department.
• Review Auto Material Damage claims and triage accordingly to reduce cycle times.
• Balance claim load by monitoring calendars and Claim Center systems.
• Contact field staff and appraisal firms to facilitate claim assignments.
• Maintain cost-consciousness in claim assignments and handling.
• Develop knowledge of automobiles and collision repair terminology.
• Coordinate lien releases, title transfers, and salvage processes.
• Process Secretary of State documents for salvage sales.
• Acknowledge and record salvage sale proceeds and deficits.
• Respond to inquiries from policyholders, claimants, agents, attorneys, and service providers.
• Coordinate car rental coverage and billing per policy.
• Adjust and process payments for Glass and Roadside exceptions as needed.
• Maintain knowledge of auto contracts, endorsements, and exclusions.
• Stay updated on insurance law as it relates to physical damage contracts.
• Serve as a resource to other claims personnel.

Skills

Typing 40 wpm

Computer skills

Claims terminology

Education

High school diploma or equivalent

Associates or bachelor's degree preferred

Tools

Guidewire Claim Center

Outlook

Office software

Job description

To provide efficient administrative support for the Auto Material Damage Department while providing an excellent customer experience.

• Perform review of Auto Material Damage claims and triage to the appropriate area for handling to provide an excellent customer experience and reduce cycle times.


• Perform load balancing analysis of claims for field assignment by monitoring Outlook calendars and Guidewire Claim Center.


• Initiate telephone contact with Farm Bureau field staff and independent appraisal firms to facilitate the assignment of claims.


• Maintain cost-consciousness in the assignment of claim to minimize independent adjusting expense.


• Develop and maintain and a general knowledge of automobiles, their components, and terminology associated with the collision repair industry.


• Contact lienholders and lending institutions to secure termination statements, release of liens, letter of guarantees, and payoff amounts to allow transfer of titles to salvage buyers.


• Process necessary Secretary of State documents to affect the sale of auto salvage.


• Acknowledge and record the receipt of salvage sale proceeds and deficits.


• Respond to telephone and email inquiries from policyholders, claimants, agents, attorneys, repair facilities, auto auctions, towing facilities, and third-party administrators.


• Coordinate car rental coverage and billing for Farm Bureau customers and claimants according to policy coverage.


• Adjust, process, key payments, and enforce the policy contract on specific Glass and Roadside Assistance exceptions which do not qualify for straight-through processing or have been submitted outside Farm Bureaus Glass and Roadside Assistance programs.


• Develop and maintain general knowledge of the auto contracts written by the companies and their various endorsements and exclusions, as well as knowledge of company procedures and acceptable claim practices.


• Maintain a general knowledge of insurance law, as it relates to physical damage contracts written by the companies. Maintain awareness and understanding of current trends and developments in the insurance industry.


• Be a solid resource to other Claim personnel as necessary.

Required

• High school diploma or equivalent.


• Keyboarding Skills Of 40 Wpm With Accuracy.


• Knowledge of computers and various software.


• Knowledge of claims activities and terminology.

Preferred

• Associates or bachelors degree preferred.


• Two years of experience in a claim, auto repair, or professional office environment.

Note

This is a Hybrid position working both remotely from the State of Michigan and from the Farm Bureau Home Office located in Lansing, Michigan. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.