Ambulatory Triage Nurse - Heart Clinic

Children's Minnesota; Minneapolis (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

Children’s Minnesota is seeking an Ambulatory Triage Nurse to triage telephone calls from patients and families, using the nursing process and approved protocols to guide care dispositions. The role supports clinicians and clinic staff to ensure the best outcomes.

An active Minnesota RN license and current BLS certification are required. One year of pediatric telephone triage experience is preferred, along with pediatric ambulatory nursing.

Qualifications

• Active Minnesota RN license required.
• Current BLS certification required.
• 1 year telephone triage experience preferred, pediatric focus preferred.
• 1 year ambulatory pediatric care experience preferred or 5 years pediatric nursing experience.
• Excellent computer skills and customer service orientation.

Responsibilities

• Triage calls from patients and families using nursing protocols.
• Advise on appropriate care disposition and home management guidance.
• Collaborate with clinicians and clinic staff to ensure patient-centered resolutions.
• Educate families on managing a sick child at home and maintain professionalism under pressure.

Skills

Pediatric nursing

Telephone triage

Communication

Customer service

EMR navigation

Multitasking

Education

RN License

BLS Certification

Tools

EMR Systems

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Position Summary

The Ambulatory Triage Nurse uses the nursing process to triage telephone calls from patients and families in order to assess, arrive at appropriate care disposition, and advise for each situation. The role uses approved protocols to guide decision making, works cooperatively with health care providers and clinic staff to ensure resolutions that best serve the patient and family, educates parents/patients on managing their sick child in the home setting, and assists clinicians in communication with patients as directed. The role works during normal clinic hours which may include evenings and weekends.

• Current Minnesota RN License.
• Current BLS certification.
• One (1) year telephone triage experience, with pediatric-specific triage preferred and one (1) year of patient care experience in an ambulatory setting, pediatric setting preferred or at least five (5) years of recent pediatric nursing experience.
• Excellent computer skills preferred.
• Demonstrated high level customer service skills with pleasant telephone manner.
• Excellent interpersonal and verbal communication skills.
• Demonstrated ability to multitask.
• Demonstrated ability to be calm and effective during high pressure situations.
• Demonstrated ability to organize and prioritize.
• Demonstrated ability to accurately navigate an EMR system.
• Maintain professionalism at all times.

Physical Demands

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The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.