Ambulatory Services Representative III-U

bmc; Boston (MA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

403(b) retirement

Paid time off

Employee wellness programs

Job summary

BMCHS in Boston seeks an Ambulatory Services Representative III-U to coordinate patient access tasks such as OR scheduling, front-end registration, insurance verification, and appointment scheduling. The role includes pre-op scheduling and a variety of administrative duties to support the Otolaryngology department.

Education can be Bachelor's, Associate’s, or HS/GED with relevant experience; strong English communication and confidentiality are essential, along with MS Office proficiency and

Qualifications

• Excellent English communication skills and courteous patient interaction.
• Solid customer service experience and ability to handle confidential information.
• Proficiency with MS Office and hospital registration/billing systems.

Responsibilities

• Primarily responsible for Surgical scheduling for all departmental cases including pre-op appointments.
• Processes prior authorization and pre-certification work lists for operative cases.
• Coordinates medical clearance documentation.
• Manages physician OR calendars and OR block time utilization.
• Performs a wide range of administrative duties including MPI, registration, referrals, and billing edits.

Skills

English communication

Customer service

Confidentiality

Multitasking

MS Office

Education

Bachelor's degree

Associate's degree

HS/GED

Tools

MS Word

MS Excel

MS PowerPoint

Registration/Billing systems

Job description

POSITION SUMMARY: The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).

Position: Ambulatory Services Representative III-U
Department: Otolaryngology
Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Primarily responsible for Surgical scheduling for all departmental cases including all pre-op appointments and other applicable procedure scheduling.
• Processes prior authorization and pre-certification work lists and reconciliations for operative cases (elective, urgent and emergent).
• Coordinates medical clearance documentation.
• Manages physician OR calendars.
• Manages OR block time and ensures utilization is maximized.
• Cancels blocks within 30 days.
• Notifies Pre-Surgical Services of changes in physicians or patients' schedules.
• In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department, including, but not limited to: reception & customer service, creating or verifying Master Patient Index (MPI), registration demographics, visit management, appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.), insurance/coverage verification, co-payment collection, front-end review and correcting registration & insurance edits, pre-authorization, referral coordination and referral reconciliation, Referral work lists, Billing charge entry, Batch controls, Billing (TES) edits, Hold bill edits, Charge reconciliations, Billing and managed care functions.
• Provides physician and departmental support such as managing physician & manager calendars, schedule physician & managers' administrative appointments, handles or routes calls to the department, verifies credentialing documents, etc.
• Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and presentations; handling forms, phones, filing, making appointments.

JOB REQUIREMENTS

EDUCATION:

• Bachelor's degree plus 1 - 2 years relevant work experience
• Associates degree plus at least 3 years relevant experience
• HS/GED with 5+ years relevant experience.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range: $24.86- $30.30 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans