Ambulatory Services Rep II - Outpatient Occupational Therapy Center

Texas Children's Hospital; Katy (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Texas Children’s Hospital West Campus is seeking a part-time Ambulatory Services Rep II for the Outpatient Occupational Therapy Center. You will be the first contact for patients, providers, and staff accessing ambulatory clinics, and may orient patients to virtual visits.

A respiratory fit test requirement is noted for safety compliance. Responsibilities include admissions, patient registration, scheduling coordination, and communication of delays.

Qualifications

• HS Diploma or GED required.
• Minimum of 2 years in customer service or 2 years clerical/medical office/healthcare experience preferred.

Responsibilities

• Admissions: Check-In/Welcome desk, PARs, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May orient patients to the virtual visit process and ensure access to necessary technology.
• Ensure all required patient forms are provided and completed for the visit.
• Communicate with patients, staff, and providers about arrivals, delays, and clinic processes.
• Notify staff of changes or discrepancies in scheduled appointments.
• Refer patients with inadequate funding to the financial counselor.
• Update appointment statuses daily (arrived, cancelled, no-show, rescheduled).
• Maintain organized referrals filing and communicate missed appointments to PCP.
• Review referrals with the provider of the day and coordinate scheduling.
• Assist licensed staff with non-financial inpatient admission tasks as needed.
• May perform closing procedures (e.g., deposits, reconciliations).
• Handle Insurance Authorization, Cash deposits, Charge entry, Billing, and Reconciliation.
• Provide customer service and effective communication.
• Manage Flowmaster and Room assignments.

Skills

Customer service

Clerical skills

Medical office

Education

High School Diploma or GED

Job description

Job Description

We’re searching for a part-time Ambulatory Services Rep II - Outpatient Occupational Therapy Center at The West Campus someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Think you’ve got what it takes?

Qualifications

• Required H.S. Diploma or GED
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Job Duties & Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes
• Insurance Authorization/Collecting cash & deposits
• Charge Entry, Billing and Reconciliation
• Customer Service and communication
• Flowmaster and Room Management

About Us

Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.