Ambulatory Services Rep II

TCH Medical Center; Houston (TX); On-site; USD 42,000 - 48,000; Full time

Job summary

TCH Medical Center in Houston, TX is seeking an Ambulatory Services Representative II for its Cardiology clinic to serve as the first point of contact for patients, providers and staff, guiding them through in-person or virtual visits.

Responsibilities include patient registration, coordinating scheduling, communicating delays, and ensuring proper forms, with additional duties like insurance authorization and billing support as needed.

Qualifications

• Required HS Diploma or GED.
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May orient patient to the virtual visit process and ensure technology setup.
• Ensures all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding arrivals, delays, and clinic processes.
• Alerts staff of changes or discrepancies in scheduled appointments
• Refers patients with inadequate funding to the financial counselor
• Changes status of appointments daily to reflect arrived, cancelled, or rescheduled
• Maintains filing system of referrals and communicates missed appointments
• Reviews referrals with provider of the day and open slots for appointments
• Coordinates scheduling
• Assists licensed staff with non-financial aspects of inpatient admission process
• May perform closing procedures and reconcile cash/batch reports
• Insurance Authorization/Collecting cash & deposits
• Charge Entry, Billing and Reconciliation
• Customer Service and communication
• Flowmaster and Room Management

Skills

Customer service

Clerical

Education

High school diploma or GED

Job description

We’re searching for an Ambulatory Services Representative II with our Cardiology clinic. Someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Think you’ve got what it takes?

Qualifications:

• Required H.S. Diploma or GED
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Job Duties & Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients.
• Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes
• Insurance Authorization/Collecting cash & deposits
• Charge Entry, Billing and Reconciliation
• Customer Service and communication
• Flowmaster and Room Management