Ambulatory Service Representative, Spine Procedure Room, 40 Hours, Days

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health in Worcester, MA is seeking an administrative specialist to support patients needing routine and urgent appointments, tests, and services in ambulatory settings. You will assess needs including financial counseling and interpreter services, and refer to appropriate contacts.

The role requires a high school diploma, 3 years of related experience (or degree waiver), and the ability to use specialized software. Strong professional behavior and communication are essential.

Qualifications

• High School Diploma required.
• Associate's or Bachelor's degree preferred.
• 3 years of related experience; waiver if degree.
• Ability to use specialized software and computer systems.
• Work well under stress with professional demeanor and strong communication.
• Knowledge of medical terminology preferred.

Responsibilities

• Greets visitors/patients for scheduled or urgent care appointments.
• Verifies patient demographics and insurance information.
• May collect co-payments on arrival.
• Obtains signatures for consent and billing information.
• Assess needs including financial counseling and interpreter services; refer appropriately.
• Alerts providers to emergent patient care needs.

Skills

3 years of related experience (waived+

Use of specialized applications & PC

Multitasking under stress

Professional behavior & communication

Education

High School Diploma

Associate's or Bachelor's degree

Medical terminology knowledge

Job description

Exemption Status: Non-Exempt

Hiring Range: $20.94 - $29.27

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday

Scheduled Hours: 730-4pm

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 10010 - 4170 Spine Procedure Room

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs

II. Major Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications

License/Certification/Education:

Required:

• 1. High School Diploma.

Preferred:

• 1. Associate's or Bachelor's degree.

Experience/Skills:

Required:

• 1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
• 2. Requires the ability to use specialized applications software and computer systems.
• 3. Necessitates individuals who are multifunctional and able to work under stressful situations.
• 4. Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred:

• 1. Knowledge of business office procedures and medical terminology/procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.