Ambulatory Service Representative, Spine Procedure Room, 40 Hours, Days

UMass Memorial Medical Group; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health is hiring for an experienced administrative professional to support patients in an ambulatory setting. The role involves greeting patients, verifying demographics and insurance, collecting co-pays, and obtaining consent for treatment and billing information.

The position requires strong communication, multi-tasking, and the ability to work under pressure. A High School Diploma is required, with a preference for an Associate's or Bachelor's degree and related experience.

Qualifications

• High School Diploma required.
• Associate's or Bachelor's degree preferred.
• 3 years related experience required; waiver if degree.
• Ability to use specialized applications software and computer systems.
• Ability to work under stressful situations.
• Excellent communication and human relations skills.
• Knowledge of medical terminology/procedures preferred.

Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Skills

Communication skills

Multitasking under pressure

Professional conduct

Education

High School Diploma

Associate's or Bachelor's degree

Tools

Specialized applications software

Computer systems

Job description

Exemption Status: Non-Exempt

Hiring Range: $20.94 - $29.27 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday through Friday
Scheduled Hours:
730-4pm
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
10010 - 4170 Spine Procedure Room
Union:
SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs

II. Major Responsibilities:

1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
2. Confirms and verifies patient demographic and insurance information.
3. May collect co-payments from patients upon arrival.
4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications:

License/Certification/Education:

Required:

• High School Diploma.

Preferred:

• Associate's or Bachelor's degree.

Experience/Skills:

Required:

1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
2. Requires the ability to use specialized applications software and computer systems.
3. Necessitates individuals who are multifunctional and able to work under stressful situations.
4. Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred:

• Knowledge of business office procedures and medical terminology/procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.