Ambulatory Quality Care Gap Specialist

Medical University of South Carolina; Orangeburg (SC); On-site; USD 25,000 - 33,000; Full time

Job summary

Medical University of South Carolina in Orangeburg is seeking an Ambulatory Quality Care Gap Specialist. The role supports quality initiatives through patient outreach, medical record review, data retrieval, and completion of approved care gap closure workflows.

The position works with ambulatory care teams to improve documentation accuracy and promote timely preventive and chronic care services, while maintaining confidentiality and using Epic for documentation.

Qualifications

• High school diploma or equivalent required.
• Healthcare administration, health information management, public health or related field degree preferred.
• Experience with electronic medical records preferred.
• Basic medical terminology knowledge preferred.
• Strong interpersonal and telephone communication skills.
• Proficient computer, documentation, and data-entry skills.
• Ability to review high volumes of information with accuracy.
• Ability to handle confidential patient information.

Responsibilities

• Identify open care gaps using quality reports and patient outreach.
• Contact patients when outreach is needed and retrieve supporting records from approved sources.
• Document outreach and findings in Epic and complete care gap workflows when requirements are met.
• Collaborate with the ambulatory care team to improve documentation and care quality goals.

Skills

Interpersonal communication

Telephone communication

Data entry

Attention to detail

Confidentiality

Independent work

Escalation communication

Documentation skills

Education

High school diploma or equivalent

Associate or bachelor's degree in healthcare administration, health information management, public health, health sciences, or related field

Tools

Epic Cadence

Microsoft Office (Excel, PowerPoint, Word)

Job description

Job Description Summary

The Ambulatory Quality Care Gap Specialist supports MUSC Health quality initiatives through patient outreach, medical record review, data retrieval, documentation, and completion of approved care gap closure workflows.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Temporary

Cost Center

CC004923 MCP - Orangeburg - Administration

Pay Rate Type

Hourly

Pay Grade

Health-23

Scheduled Weekly Hours

36

Work Shift

Job Description

This position works with assigned patient populations and quality reports to identify open care gaps, contact patients when outreach is needed, retrieve supporting records from approved sources, document outreach and findings in Epic, and complete applicable care gap workflows when documentation requirements are met.

The position serves as a non-clinical member of the ambulatory care team and works collaboratively with providers, clinical staff, practice leadership, care coordinators, and quality teams to support organizational quality goals, improve documentation accuracy, and promote timely completion of preventive and chronic care services.

Minimum Qualifications

• High school diploma or equivalent required.
• Previous experience in healthcare administration, medical records, ambulatory operations, patient outreach, quality, or a related healthcare environment preferred.
• Experience using electronic medical records preferred.
• Basic knowledge of medical terminology preferred.
• Strong interpersonal and telephone communication skills.
• Strong computer, documentation, and data-entry skills.
• Ability to review high volumes of information with accuracy and attention to detail.
• Ability to maintain confidentiality and appropriately handle protected health information.
• Ability to work independently while recognizing when escalation is required.

Preferred Qualifications

• Associate or bachelor's degree in healthcare administration, health information management, public health, health sciences, or related field.
• Previous Epic experience.
• Experience with patient outreach, medical record review, chart abstraction, quality improvement, or care gap management.
• Familiarity with preventive care, chronic disease, and ambulatory quality measures.

Temporary Position Statement

This position is initially established as a temporary role to support focused ambulatory quality improvement and care gap initiatives. Based on demonstrated performance, organizational need, funding, and position availability, the role may be considered for transition to a permanent ambulatory quality, population health, or care management support position.

Additional Job Description

Bachelor's degree from an accredited college/university and one year of work experience in a Medical Office, Call Center, and/or customer service business environment; or a high school diploma or equivalent (GED) and three years of experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of one-year satisfactory work experience in MUHA scheduling is preferred. The position requires strategic planning and analytic skills, ability to manage multiple projects, problem solving and service recovery skills; ability to work in a stressful, fast paced environment required. Must be able to work independently with attention to detail, strong written and verbal communication skills, and discretion with managing confidential patient and market information. Extensive experience with EPIC Cadence platform preferred. Proficiency with Microsoft Office Suite Products especially Excel, PowerPoint, and Word preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees