Ambulatory Performance Program Manager

EASTERN MAINE COMMUNITY COLLEGE; Town of Ellsworth (WI); On-site; USD 90,000 - 115,000; Full time

Job summary

Northern Light Health is seeking an Ambulatory Performance Improvement Program Manager to oversee the MO Performance Improvement Program, coordinating local site efforts to meet accreditation, regulatory, and quality standards such as CMS, TJC, and PCMH. The role develops site priorities and guides clinical improvements to enhance outcomes and patient satisfaction.

The position requires an Associate’s Degree with 4 years’ experience in lieu of a bachelor’s, and emphasizes collaboration with

Qualifications

• Required Associate’s Degree with 4 years’ experience in lieu of Bachelor’s degree.

Responsibilities

• Maintains knowledge of existing and proposed regulatory and quality program measurement.
• Works collaboratively with system quality team to understand quality program content and requirements.
• Analyze local practice performance of clinical quality metrics including patient experience to support development of program goals/strategies leading to local and system goal achievement.
• Develops site specific program priorities for improvements and guides the site in implementation and support of clinical improvements e.g., Performance Improvement Playbook to assist in achieving high clinical outcomes and quality patient satisfaction.
• Lead local implementations of Ambulatory Navigation team strategies/projects.
• Implements external and internal audits recommendations, as directed.
• Monitors activities for and ensures compliance with laws, regulation, accreditation, and local policy.
• Performs other duties as delegated by management for which the employee is qualified to perform.
• Demonstrates self-motivation with an ability to work independently, prioritize needs, pay attention to detail, organize complex processes, think creatively, and interact in a professional manner.
• Demonstrates the ability to work collaboratively with members, physicians, other medical disciplines, and management staff.

Education

Associate’s Degree

Job description

The Ambulatory Performance Improvement Program Manager is responsible for managing the MO Performance Improvement Program; including the coordination of local site efforts to meet accreditation, regulatory, and quality program requirements on a continuous basis (e.g., CMS, TJC, PCMH, etc.). The PI Program Manager develops site priorities for improvement and directs the site in implementation and support of clinical improvements to assist in achieving high clinical outcomes and quality patient satisfaction. The PI Program Manager is responsible for developing and implementing the Performance Improvement Program’s local and system strategies. The PI Program Manager maintains a collaborative relationship with the practice staff (medical & non-medical), system quality staff, and others to assist with the provision of quality patient care.

Responsibilities

• Maintains knowledge of existing and proposed regulatory and quality program measurement.
• Works collaboratively with system quality team to understand quality program content and requirements.
• Analyze local practice performance of clinical quality metrics including patient experience to support development of program goals/strategies leading to local and system goal achievement.
• Develops site specific program priorities for improvements and guides the site in implementation and support of clinical improvements e.g., Performance Improvement Playbook to assist in achieving high clinical outcomes and quality patient satisfaction.
• Lead local implementations of Ambulatory Navigation team strategies/projects.
• Implements external and internal audits recommendations, as directed.
• Monitors activities for and ensures compliance with laws, regulation, accreditation, and local policy.
• Performs other duties as delegated by management for which the employee is qualified to perform.
• Demonstrates self-motivation with an ability to work independently, prioritize needs, pay attention to detail, organize complex processes, think creatively, and interact in a professional manner.
• Demonstrates the ability to work collaboratively with members, physicians, other medical disciplines, and management staff.

Education

Required Associate’s Degree with 4 years’ experience in lieu of Bachelor’s degree.

As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team—in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care—are committed to making healthcare work for you: our patients, communities, and employees.