Ambulatory Care Concierge - Check-In & Scheduling

Optum; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

UnitedHealth Group is seeking an Ambulatory Service Representative II for the Kelsey Seybold Clinic – River Oaks location in Houston, TX. This role handles patient check-in, appointment scheduling, billing inquiries, and medical record management in a clinic setting.

Requirements include a high school diploma, 2+ years in medical office work (registration/scheduling/billing), insurance verification experience, strong customer service, cash handling, and EMR/Epic proficiency with bilingual

Qualifications

• High school education or equivalent required.
• 2+ years in a physician/hospital/medical office environment for registration, scheduling, or billing.
• 2+ years of insurance and/or managed care experience including verification and plan details.
• 2+ years of direct face-to-face customer service experience.
• 1+ years of cash handling or collections in a medical office.
• EMR/Epic experience.
• Bilingual English/Spanish.

Responsibilities

• Check in patients and schedule appointments.
• Answer billing questions and manage patient records.
• Assist in adapting to clinic size variations.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Insurance verification

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

UnitedHealth Group is seeking an Ambulatory Service Representative II for the Kelsey Seybold Clinic – River Oaks location in Houston, TX. This role handles patient check-in, appointment scheduling, billing inquiries, and medical record management in a clinic setting.

Requirements include a high school diploma, 2+ years in medical office work (registration/scheduling/billing), insurance verification experience, strong customer service, cash handling, and EMR/Epic proficiency with bilingual