Ambulatory Call Center Director

Corporate Square; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Director for its Resource Center in San Antonio. The role involves overseeing daily operations, staff management, and strategic planning while ensuring quality across platforms. Candidates must have a Bachelor's degree and substantial experience in management within related fields.

Qualifications

• Bachelor's degree required; Master's preferred.
• 5+ years in a management position.
• Thorough knowledge of call center systems.

Responsibilities

• Provides leadership and operational oversight of the resource center.
• Supervises and trains resource center staff.
• Creates and maintains quality assurance programs.

Skills

Leadership

Operational Oversight

Quality Assurance Programs

Communication

Education

Bachelor’s degree in Information Technology, Finance, Healthcare or a business-related field

Master’s degree (preferred)

Tools

Call Center Hardware and Software Systems

Job description

POSITION SUMMARY/RESPONSIBILITIES

Provides leadership and direct operational oversight of the resource center. The director is responsible for the strategic and daily operations of the department. Responsibilities include supervision and training of resource center staff, creating and maintaining quality assurance programs to ensure the effectiveness of operations, statistical reporting, and strategic and budget planning for each operational component of the resource center. Communicates key information effectively to all levels of management and advises of solution opportunities.

EDUCATION/EXPERIENCE

A Bachelor’s degree in Information Technology, Finance, Healthcare or a business-related field is required. Master’s preferred. 5+ years in a management position. Must have thorough knowledge of all call center hardware and software systems.