Ambulance Operator

City of Glendale, CA; Glendale (CA); On-site; USD 30,000 - 47,000; Part time

Job summary

City of Glendale, CA is seeking a Part-time Ambulance Operator (EMT-1) to provide emergency medical care and transport for the Fire Department. This temporary, hourly position supports EMS operations and routine station duties.

Strong customer service, clear radio communication, and the ability to work under pressure are essential. Duties include caring for patients, documenting incidents, stocking supplies, and assisting Firefighter/Paramedics.

Qualifications

• High school diploma or equivalent required.
• EMT certification (EMT-1) required; BLS CPR required; California driver license and driving record required.
• CA EMT experience desirable; 911 EMS exposure is a plus.

Responsibilities

• Provide emergency medical care within EMT-1 scope.
• Operate an ambulance and transport patients to hospitals or facilities.
• Maintain HIPAA-compliant medical information and incident reports.
• Assist Firefighter/Paramedics and support EMS operations.
• Maintain equipment, station supplies, and participate in training sessions.
• Communicate via radio and Ensure safe, professional response during emergencies.

Skills

Customer service

Radio communications

Ethical conduct

Team collaboration

English proficiency

Education

High school diploma or equivalent

Associate degree in related field (desirable)

California Fire Academy (desirable)

Job description

The Position

Note: This recruitment is a temporary, unclassified, part-time hourly position.

Essential Functions of the job include, but are not limited to, the following:

• Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
• Participates in on-going training and education sessions including learning Fire Department policies, procedures and other related documents pertaining to the Emergency Medical Services (EMS) and fire department operations.
• Provides emergency medical care to the ill and injured within the scope of an Emergency Medical Technician -1 (EMT-1) certification in accordance with established laws, rules, regulations, policies, and procedures.
• Assists Firefighter/Paramedics in providing emergency medical and health care. Operates an emergency medical ambulance to and from the scene of an emergency in a safe and proficient manner; transports patients to hospitals or other emergency care facilities.
• Monitors and operates radio and communication equipment.
• Prepares reports of incidents for billing and record keeping purposes.
• Maintains medical information in a confidential manner subject to the Health Insurance Portability and Accountability Act (HIPAA).
• Participates in the daily functions of the fire station which may include housekeeping, cooking, maintenance activities and/or performing other related duties.
• Participates in and/or facilitates training sessions.
• Maintains station facilities and assists with the completion of daily apparatus status reports which may include tracking and scheduling equipment and vehicle maintenance and/or repair of fire department equipment, vehicles and supply trucks.
• Receives and stocks medical and station supplies and assists in preparing and ensuring emergency vehicles and apparatus are stocked and ready for immediate response.
• May perform basic maintenance on apparatus and facilities.
• May operate motor-driven equipment including fire ambulances, automobiles and utility vehicles.
• May be required to assist other divisions within the fire department.
• Performs related duties as assigned or as the situation requires.

Minimum Requirements

An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.

Experience

911 EMT experience is highly desirable.

Experience as a Fire Explorer, Auxiliary Firefighter, and/or Fire Cadet is highly desirable.

Education/Training

High school diploma or equivalent required.

An Associate of Arts or Associate of Science Degree in a related field is desirable.

Completion of a State of California Fire Academy is highly desirable.

License(s)/Certification(s)

• Valid California Class C driver's license with an acceptable driving history.
• Valid California Motor Vehicle Ambulance Certification Endorsement by the time background packet is submitted.
• Valid Basic Life Support (BLS) level Cardiopulmonary Resuscitation (CPR) card.
• Valid State of California Emergency Medical Technician (EMT) Certification issued by an approved State Certifying entity.
• NOTE: A valid State of California Paramedic License may substitute for the EMT certification. However, the National Registry will NOT be accepted in lieu of the EMT certification.
• Current passing score/certification of either the CPAT or Biddle within the last 6 months is highly desirable.

Knowledge Of

• Basic math operations, such as addition, subtraction, multiplication and division.
• California Vehicle Code.
• Emergency ambulance and transportation operations and procedures.
• Infectious control procedures.
• Safety practices related to fire department operations.
• Principles, practices and procedures of emergency medical services (EMS) procedures.
• Tool and equipment usage and maintenance.
• EMT practices and procedures.

Ability To

• Provide exceptional customer service to all employees and vendors.
• Commit to the work requirements set forth by the Glendale Fire Department.
• Communicate clearly and concisely on a radio.
• Correct misunderstandings.
• Establish and maintain effective working relationships with fellow employees, work cooperatively with others and deal tactfully with the public.
• Handle a high volume of emergency calls with tact and good judgment.
• Lift and carry heavy objects, as well as move and transport patients.
• Model and practice the highest standards of ethical conduct.
• Operate a computer and utilize programs within Microsoft Office.
• Perform competently under pressure in stressful situations.
• Read maps and learn City geography and street layout.
• Read, write legibly, and comprehend directions and instructions in English, both orally and in writing.
• Resolve interpersonal conflicts.
• Safely and effectively operate an emergency vehicle under normal and emergency response conditions.
• Speak before groups and effectively present materials or information.

Other Characteristics

1. Assume responsibility for maintaining a safe working environment.
2. Work any shift, including weekends, holidays, and overtime as requested.
3. Must be at least 18 years of age.
4. Must be in good physical condition.
5. Must be of good moral character without past history of involvement in criminal activity or other unacceptable conduct.
6. Work any shift, including weekends, holidays, and overtime as requested or required.
7. Work 24 and 12 hour shifts as required.
8. Bilingual abilities (speak, read and write) in languages spoken in the community highly desirable.

Special Condition

TATTOO POLICY: Unless otherwise exempted, no employee of the GFD shall have any visible tattoos or other skin markings. Tattoos, or other skin markings, shall be covered while on duty with a long-sleeved uniform shirt, long-sleeved work t-shirt, work pants, sweatpants, or a tattoo wrap/sleeve (100% cotton-NFPA compliant) approved by the Department. Cosmetic tattoos on the face (e.g. eye brows, eye liner, and lip liner) and wedding band tattoos on the ring finger will be reviewed by the Fire Chief on a case by case basis. Marks or scars from injuries or medical procedures are exempt from these policy restrictions. For further information regarding this policy, please contact Human Resources at [phone].

Special Requirements

Performance of the essential job duties of this position includes the following physical demands and/or working conditions: Requires the ability to walk, stand, stoop, and crawl. Requires the physical strength and conditioning to lift patients onto a gurney and to load them into the ambulance. Tasks require color and visual perception and discrimination, as well as oral communications ability. May be required to work in excessive heat/cold; inclement weather; dirt/dust; grease/oil; pesticides, chemicals and solvents/toxic agents; live electricity; high frequency noise; and smoke, fumes and gas.

Exceptional Customer Service Policy

The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.

Selection Process

EVALUATION OF APPLICATION: Submitted Ambulance Operator Application will be reviewed to ensure applicants meet the minimum requirements.

ORAL INTERVIEW EXAMINATION: To evaluate the applicants' experience, education and general background for the position.

BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to, financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include Livescan fingerprinting and a polygraph.

EXAMINATION WEIGHTING: Evaluation – qualifying, Oral Interview – 100%, Background Investigation – pass/fail. All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights.

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education, experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.

NOTICE: ASSUMING THE POSITION IS STILL OPEN, APPLICANTS WHO HAVE FAILED THE ORAL INTERVIEW MAY REAPPLY AFTER THREE (3) MONTHS FROM THE DATE OF THE INTERVIEW FAILED. APPLICANTS WHO FAILED THE BACKGROUND INVESTIGATION MAY REAPPLY AFTER ONE (1) YEAR FROM THE DATE OF DISQUALIFICATION.

All hourly employees will be enrolled in the Public Agency Retirement System - Alternate Retirement System (PARS-ARS). Hourly employees may also participate in the Flexible Benefit Plan.