Ambassador - The Works - (Part-time / Flexible Hours & Days / Weekends Required)

AAA Parking; Hills Park (GA); Hybrid; USD 17,000 - 21,000; Full time

Job summary

AAA Parking is seeking an Ambassador to greet customers, provide directions, and assist with parking equipment at The Works location. You’ll help customers with pay stations and gates, monitor the garage for safety, and ensure a welcoming, well-organized experience.

Ideal candidates enjoy helping people in a fast-paced environment, are reliable, and present a professional appearance. Flexible shifts including nights, weekends, and events are common.

Qualifications

• Excellent customer service, communication, and problem-solving skills.
• Friendly, professional, observant, and approachable demeanor.
• Ability to remain calm, courteous, and professional while assisting customers and resolving concerns.

Responsibilities

• Assist customers and provide directions to parking areas, elevators, and exits.
• Answer questions about rates, hours, validations, and payment options.
• Monitor traffic flow and help keep entrances, exits, and walkways clear.
• Maintain cleanliness and presentation of parking areas and lobby.
• Report issues and incidents to supervisors and support safety protocols.

Skills

Customer service

Communication

Problem solving

Friendly demeanor

Observant

Job description

Join the AAA Parking family and help create an exceptional parking experience!AAA Parking is looking for friendly, professional, and service-minded individuals to join our team as an Ambassador at the Works location.As an Ambassador, you’ll be a visible, helpful presence for customers entering, parking in, and exiting the facility. You’ll provide directions, assist with parking equipment and payment questions, monitor the garage for safety and cleanliness, and help create a welcoming, well-organized experience. If you enjoy helping people, solving problems, and working in an active customer-service environment, this could be the opportunity for you!Why Join AAA Parking?Earn extra money while working in a dynamic parking and customer-service environmentMeet new people and build valuable customer service experienceWork at a professionally managed parking facility at The Works.Make a lasting impression by delivering exceptional customer serviceBecome part of a family-operated company with 65+ years of parking industry experienceWhat You’ll DoAssist Customers and Provide DirectionsWarmly greet customers entering and leaving the parking facility.Provide clear directions to parking areas, elevators, exits, nearby buildings, and points of interest.Answer questions about parking rates, hours, validations, payment options, and facility procedures.Assist customers with pay stations, ticket dispensers, access gates, and other parking equipment.Help customers locate their vehicles and provide thoughtful assistance to individuals with special needs or disabilities.Handle customer concerns calmly and professionally, involving a supervisor when needed.Support Parking OperationsMonitor vehicle and pedestrian flow and help keep entrances, exits, drive lanes, and walkways clear.Assist with traffic direction during busy periods, events, or temporary closures.Perform routine walkthroughs of the garage and report equipment issues, hazards, suspicious activity, or maintenance needs.Help keep parking areas, lobbies, elevator areas, stairwells, and customer-service points clean, organized, and presentable.Represent AAA Parking ProfessionallyMaintain a clean, polished, and professional appearance in accordance with AAA Parking standards.Keep the ambassador station and customer-facing areas clean, organized, safe, and inviting.Consistently represent AAA Parking and our client with professionalism, courtesy, and helpful service.Be a Team PlayerWork closely with parking operations, security, maintenance, and property staff to support smooth daily operations.Communicate facility conditions, customer concerns, and equipment issues clearly with teammates and supervisors.Support fellow team members during busy periods, special events, and peak entry and exit times.Prioritize Safety & SecurityFollow all safety, security, emergency, and traffic-control procedures.Immediately report accidents, injuries, hazards, suspicious activity, property damage, or other incidents to a supervisor.Conduct routine inspections of customer areas and parking equipment, and document or communicate issues promptly.The AAA’s of ServiceAt AAA Parking, exceptional service starts with three simple principles:Attitude – Bring a positive, can-do attitude and a genuine passion for helping others.Appearance – Maintain a polished, professional appearance that reflects the high standards of AAA Parking and our valued clients.Assistance – Look for opportunities to help. Go the extra mile to make every customer feel welcomed, valued, and cared for.About AAA ParkingFor more than 65 years, AAA Parking has been a family-operated leader in the parking industry. Our mission is to create exceptional experiences for both our customers and our employees.We believe that when we bring the right Attitude, Appearance, and Assistance to every interaction, we create experiences built on quality, honesty, and professionalism.Ready to join the team?If you’re friendly, dependable, professional, and enjoy providing outstanding service, we’d love to have you become part of the AAA Parking family!Apply Today to be a part of our dynamic team and help create lasting impressions at AAA Parking.Qualifications:Must be 18 years of age or older.Previous parking, hospitality, security, retail, or customer service experience is preferred but not required.Excellent customer service, communication, and problem-solving skills.Friendly, professional, observant, and approachable demeanor.Ability to remain calm, courteous, and professional while assisting customers and resolving concerns.Basic ability to learn and operate pay stations, ticket dispensers, access gates, radios, and other parking equipment.Reliable and dependable, with a strong commitment to punctuality and attendance.Ability to work nights, weekends, holidays, and special events as business needs require.Ability to stand, walk, bend, and move throughout the shift and work in indoor or outdoor parking environments with varying temperatures and weather conditions.Ability to maintain a clean, polished, and professional appearance.Must be able to follow safety and security procedures, monitor surroundings, and report incidents accurately.Ability to successfully complete any required background check.Shift Availability:Hours: vary depending on location needsDays: vary depending on location needs. (weekends are required)