Ambassador - Patient Relations

UT MD Anderson; Houston (TX); On-site; USD 37,000 - 48,000; Full time

Job summary

The University of Texas MD Anderson Cancer Center is seeking Ambassadors for its Welcome initiative on the TMC Campus. The role focuses on greeting patients and visitors, guiding them through the campus, and delivering exceptional service with a friendly, professional demeanor.

Candidates should have a high school diploma, strong customer service experience, and the ability to communicate clearly. Weekend/rotating shifts apply; bilingual Spanish abilities are a plus; salary ranges from 37,450 to

Qualifications

• 2 years of customer service experience; bachelor's degree can substitute for experience.
• Healthcare experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Greets patients and visitors and performs health screening.
• Provides information and guidance about hospital campus to patients, visitors and staff.
• Maintains professional, positive attitude while handling multiple tasks as screener, greeter, information desk in a fast-paced environment.
• Performs other duties as assigned.

Skills

Customer Service

Education

High School Diploma or Equivalent

Associate's Degree Communications or related field

Job description

MD Anderson's institutional Welcome initiative prioritizes the safety, security, and comfort of all individuals who visit its campuses. As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management experience. Ambassadors provide clear guidance to help visitors navigate the campus, offer support upon arrival, and promote a safe, welcoming environment. They also listen to concerns, address issues, and work toward resolution, reinforcing MD Anderson's commitment to exceptional care and service.

The Ambassador role ensures the highest quality patient and visitor experience as part of the Welcome initiative. This position is integral to MD Anderson's guest management and visitor access strategy, directly influencing departmental functions and overall patient and visitor satisfaction.

The ideal candidate embodies MD Anderson's mission of exceptional care and service, creating a positive first impression that reflects the institution's values. Will be organized, flexible, and demonstrate exceptional communication and customer service skills ensuring every interaction with patients, families, and coworkers reflects compassion and respect. Prior supervisor or lead experience preferred.

Salary Range: $37,450.00 - $42,725.00 - $48,000.00

Location & Schedule

• TMC Campus
• 5:30am - 2:00pm; 1:30pm - 10:00pm

Key Responsibilities

• Acknowledges and greets patients and visitors and performs health screening.
• Accurately provides information and instruction, pertaining to all hospital campus to patients, visitors and staff.
• Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
• Other duties assigned.

EDUCATION

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree Communications or related field.

Work Experience

• Required: 2 years Customer service experience responding to customer inquiries or related experience.
• Bachelor's degree can be substituted for required experience.
• Preferred: Healthcare experience.
• Preferred: Bilingual in Spanish.

OTHER REQUIREMENTS

Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 182337
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days, Rotating, Weekends
• Minimum Salary: US Dollar (USD) 37,450
• Midpoint Salary: US Dollar (USD) 42,725
• Maximum Salary : US Dollar (USD) 48,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No