Ambassador- Parking Enforcement

PCI Municipal Services; Omaha (NE); On-site; USD 55,875,000 - 57,308,000; Full time

Job summary

City of Omaha seeks a Parking Enforcement Ambassador to serve as a visible representative, ensuring compliance with parking regulations and delivering professional service to the community.

The role requires sound judgment, integrity, and the ability to stay composed under pressure while working independently in the field.

Qualifications

• Valid driver's license with a clean driving record.
• Ability to pass a background check and drug screening.
• Strong verbal and written communication skills.
• Basic proficiency with smartphones, computer systems, and software.
• Ability to work independently and make sound decisions in the field.

Responsibilities

• Patrol assigned routes on foot (3-5 miles daily) to ensure compliance with parking regulations.
• Enforce City of Omaha parking ordinances accurately and consistently.
• Utilize License Plate Recognition (LPR) technology to monitor time limits and violations.
• Issue citations and warnings with accuracy and attention to detail.
• Respond to parking complaints and enforcement requests promptly and professionally.
• Assess situations and make decisive enforcement decisions; identify scofflaws and coordinate towing as needed.
• Provide clear, respectful guidance to the public regarding parking rules and payments.
• De-escalate confrontations while maintaining authority and professionalism.
• Report hazards, damaged meters, or incorrect signage for corrective action.

Skills

Verbal communication

Written communication

Independent decision-making

Technology use (smartphones)

Public interaction

Tools

Smartphone proficiency

Job description

Job Details

Job Location: 105 Omaha NE - Omaha, NE 68183
Position Type: Full Time
Salary Range: $19.50 - $20.00 Hourly
Job Shift: Swing
Job Title: Parking Enforcement Ambassador
Schedule: Tuesday - Saturday | 12:30 PM - 9:00 PM (swing)
Pay: $19.50/hour + 0.50 shift differential = $ 20.00
Job Type: Full-Time

Position Overview

The Parking Enforcement Ambassador serves as a visible representative of the City of Omaha, responsible for maintaining compliance with parking regulations while delivering professional, respectful service to the community. This role requires strong judgment, integrity, and the ability to remain composed under pressure. Ambassadors operate independently in the field, enforce city ordinances, and engage with the public daily.

Key Responsibilities

• Patrol assigned routes on foot at least (3-5 miles daily) to ensure compliance with parking regulations
• Enforce City of Omaha parking ordinances accurately and consistently
• Utilize License Plate Recognition (LPR) technology to monitor time limits and violations
• Issue citations and warnings with a high level of accuracy and attention to detail
• Respond to parking complaints and enforcement requests in a timely and professional manner
• Assess situations and make decisive enforcement decisions; identify scofflaw vehicles, request towing when necessary, and initiate booting actions as directed
• Perform meter hooding as requested by the management team
• Provide clear, respectful guidance to the public regarding parking rules, directions, how to pay for parking, and general city information
• De-escalate confrontational situations while maintaining authority and professionalism
• Identify and report hazards, damaged meters, missing signage, faded markings, and missing or incorrect decals/stickers
• Operate enforcement equipment and mobile devices ethically and professionally
• Work outdoors in all weather conditions, including extreme cold, heat, and high wind

Core Expectations

• Integrity & Honesty: Consistent, ethical, and accountable in all actions
• Strong Work Ethic: Reliable, self-driven, and committed to completing responsibilities
• Attention to Detail: Accurate enforcement and documentation with minimal errorDecisive Judgment: Ability to assess situations quickly and act appropriately
• Professional Presence & Confidence: Maintains composure and authority in all interactions
• Conflict Management: Capable of de-escalating tense situations with the public
• Customer Service Excellence: Clear, respectful, and solution-oriented communication

Qualifications

• Valid driver's license with a clean driving record
• Ability to pass a background check and drug screening
• Strong verbal and written communication skills
• Basic proficiency with smartphones, computer systems, and software
• Ability to work independently and make sound decisions in the field

Work Environment

• Extensive walking (3-5 miles daily)
• Outdoor work in varying and extreme weather conditions
• Frequent interaction with the public in both routine and high-stress situations, including close-contact encounters during enforcement actions

Closing Statement

This role is best suited for individuals who take pride in their work, operate with a strong sense of responsibility, and can represent the City of Omaha with professionalism, confidence, and sound judgment in every interaction.

QualificationsJob Qualifications

• Valid driver's license with a clean driving record
• Ability to pass a background check and drug screening
• Strong verbal communication skills with the ability to interact professionally with the public
• Ability to make sound, independent decisions in the field
• Proven ability to handle high-stress or confrontational situations professionally
• Strong attention to detail and accuracy in documentation
• Basic proficiency with smartphones and mobile applications

Preferred Qualifications

• Prior experience in parking enforcement, security, law enforcement, or a related field
• Experience working in a public-facing or customer service role
• Experience handling conflict resolution or de-escalation situations
• Familiarity with handheld devices, citation systems, or LPR technology
• Experience working independently in a field-based or outdoor role
• Basic knowledge of city ordinances, parking regulations, or enforcement procedures