AMBASSADOR Moffitt Center

Union Depot; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Union Depot is seeking an Exit Ambassador to support daily revenue transactions and customer service at the Tampa parking facility. You will assist customers at exits, handle payments, and help maintain smooth traffic flow in a fast-paced environment.

The ideal candidate has strong communication, problem-solving abilities, and the ability to stay calm under pressure while delivering courteous service in a busy setting.

Qualifications

• Provide friendly, professional assistance to customers exiting the parking facility.
• Assist customers with questions, concerns, and general parking-related inquiries.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Monitor and assist customers at parking exit lanes to ensure smooth traffic flow.
• Assist customers with payment transactions, tickets, validations, and parking access issues.
• Troubleshoot basic equipment issues and report malfunctioning equipment promptly.
• Assist customers experiencing lost tickets, payment discrepancies, or access issues according to established procedures.
• Maintain awareness of lane conditions and communicate operational concerns to supervisors.

Responsibilities

• Provide friendly, professional assistance to customers exiting the parking facility.
• Assist customers with questions, concerns, and general parking-related inquiries.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Monitor and assist customers at parking exit lanes to ensure smooth traffic flow.
• Assist customers with payment transactions, tickets, validations, and parking access issues.
• Troubleshoot basic equipment issues and report malfunctioning equipment promptly.
• Assist customers experiencing lost tickets, payment discrepancies, or access issues according to established procedures.
• Maintain awareness of lane conditions and communicate operational concerns to supervisors.

Skills

Customer service

Communication skills

Problem-solving

Calm under pressure

Education

High School diploma or equivalent

Job description

Generally responsible for revenue transactions associated with daily parking customers. Responsible for providing exceptional customer service and operational support at parking facility exits. This position serves as the first point of contact for customers experiencing questions, payment concerns, equipment issues, or exit delays. The Exit Ambassador assists customers with a professional and courteous approach while helping maintain efficient traffic flow and ensuring compliance with parking procedures.

The ideal candidate demonstrates strong communication skills, problem-solving abilities, and the ability to remain calm and professional in a fast-paced, customer-facing environment.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

Responsibilities for Internal Candidates

JOB DUTIES:

May Include:

• Provide friendly, professional assistance to customers exiting the parking facility.
• Assist customers with questions, concerns, and general parking-related inquiries.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Monitor and assist customers at parking exit lanes to ensure smooth traffic flow.
• Assist customers with payment transactions, tickets, validations, and parking access issues.
• Troubleshoot basic equipment issues and report malfunctioning equipment promptly.
• Assist customers experiencing lost tickets, payment discrepancies, or access issues according to established procedures.
• Maintain awareness of lane conditions and communicate operational concerns to supervisors.

EDUCATION/TRAINING/LICENSE(S) REQUIRED:

High School education or equivalent, previous cashier and/or customer service training helpful.