Ambassador Community Manager — Hybrid Role

Zoomcar; San Francisco (CA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Superhuman seeks a Community Manager to build and scale ambassador and customer communities within a dynamic hybrid work model. You will drive engagement, recruit members, and create scalable programs that connect members with product feedback and cross-functional teams.

You’ll plan virtual events, manage Slack and Common Room, and partner with Product, Marketing, Customer Success, and Communications to deliver measurable impact. Travel 6-8 times/yr.

Qualifications

• 2-5 years of experience in community management, customer advocacy, ambassador programs, customer marketing, customer engagement, or related field.
• Experience building, managing, or scaling ambassador, champion, advocacy, customer, or B2B communities.
• Experience managing online community platforms such as Slack, Common Room, or similar technologies.
• Demonstrated success designing and executing virtual events, engagement programs, campaigns, or initiatives that drive participation and value.
• Strong project management and organizational skills, with the ability to manage multiple priorities.
• Experience collaborating with cross-functional teams (Product, Marketing, Customer Success, Communications, Operations).
• Excellent written and verbal communication skills, with ability to engage diverse audiences.
• Strong analytical skills using community metrics and feedback to influence decisions.
• Experience translating insights into actionable recommendations for stakeholders.
• Passion for inclusive, welcoming community experiences.
• Ability to work independently with minimal guidance and manage multiple projects.
• Willingness to travel 6-8 times per year for events and collaboration.

Responsibilities

• Own and execute community programs that drive engagement, participation, and member retention.
• Recruit, onboard, and support community members.
• Plan and facilitate virtual events, workshops, challenges, and experiences that create value.
• Manage and grow community platforms (Slack, Common Room) with a welcoming environment.
• Partner with Product, Marketing, Customer Success, and Communications to surface insights and strengthen impact.
• Create content, communications, and engagement campaigns that celebrate success stories.
• Analyze community health metrics and program performance to drive improvements.
• Build scalable processes, documentation, and operational systems for long-term growth.
• Help establish best practices and evolve the community strategy as it scales.

Skills

Community management

Cross-functional collaboration

Event planning

Analytics & metrics

Communication skills

Independent work

Travel readiness

Tools

Slack

Common Room

Job description

Superhuman seeks a Community Manager to build and scale ambassador and customer communities within a dynamic hybrid work model. You will drive engagement, recruit members, and create scalable programs that connect members with product feedback and cross-functional teams.

You’ll plan virtual events, manage Slack and Common Room, and partner with Product, Marketing, Customer Success, and Communications to deliver measurable impact. Travel 6-8 times/yr.