Amazon Connect Architect

Galent; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Galent is seeking an experienced cloud/DevOps engineer to design and implement AWS-based applications and networking for enterprise-scale contact center solutions. You will work with Terraform-based IaC, Amazon Connect, and modern CI/CD pipelines to deliver scalable proof-of-concepts and production-ready systems.

Candidates should have strong knowledge of contact center operations, voice tech (WebRTC), and monitoring in large environments using Splunk, Datadog, and CloudWatch.

Qualifications

• Proficiency in Python or Java required.
• Experience implementing cloud contact center platforms, preferably Amazon Connect.
• Strong IaC experience with Terraform.
• Ability to architect and implement AWS applications and networking.
• Familiarity with CI/CD tools and version control (Git, Bitbucket).
• Capable of building proof-of-concepts and scaling to enterprise solutions.

Skills

Python

Java

AWS

Contact center operations

GenAI/LLM integrations

Voice technologies (WebRTC)

Education

Tools

Amazon Connect

Terraform

Git

Bitbucket

CI/CD tools

Splunk

Datadog

CloudWatch

Job description

• Proficiency in at least one modern programming language (e.g., Python, Java)
• Experience implementing cloud contact center platforms, preferably Amazon Connect
• Strong expertise with Infrastructure as Code (e.g., Terraform)
• Ability to architect and implement AWS applications and networking
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
• Advanced knowledge of application and infrastructure architecture principles
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
• Experience building and supporting enterprise solutions on AWS
• Strong understanding of contact center operations (required)
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf